You cannot find a Knowledge Base article when you search for this article in the Microsoft Dynamics CRM 4.0 client for Outlook

Consider the following scenario. You create a Knowledge Base (KB) article in Microsoft Dynamics CRM 4.0, and you publish the KB article. Then, you run the Search function to search for the KB article in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook that is in offline module. In this scenario, the KB article cannot be found.

This problem occurs because the DocumentIndex entries are not synchronized to the local database for the Microsoft Dynamics CRM client for Outlook.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base: