You cannot find a Knowledge Base article when you search for this article in the Microsoft Dynamics CRM 4.0 client for Outlook

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Article ID: 952658 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You create a Knowledge Base (KB) article in Microsoft Dynamics CRM 4.0, and you publish the KB article. Then, you run the Search function to search for the KB article in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook that is in offline module. In this scenario, the KB article cannot be found.

CAUSE

This problem occurs because the DocumentIndex entries are not synchronized to the local database for the Microsoft Dynamics CRM client for Outlook.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 952658 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB952658

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