Article ID: 952724 - Last Review: February 12, 2009 - Revision: 3.0 You cannot view any e-mail messages in the folders after you install the Microsoft Dynamics CRM 4.0 On-Premise client for Outlook
SYMPTOMSAfter you install the Microsoft Dynamics CRM 4.0 On-Premise client for Microsoft Office Outlook, you can select different folders in Outlook. However, you cannot view any e-mail messages in the folders. In the area where the e-mail messages should be displayed, Outlook displays "loading." RESOLUTIONThis problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256
(http://support.microsoft.com/kb/949256/
)
Microsoft Dynamics CRM 4.0 updates and hotfixes
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
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