You cannot view any e-mail messages in the folders after you install the Microsoft Dynamics CRM 4.0 On-Premise client for Outlook

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Article ID: 952724 - View products that this article applies to.
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SYMPTOMS

After you install the Microsoft Dynamics CRM 4.0 On-Premise client for Microsoft Office Outlook, you can select different folders in Outlook. However, you cannot view any e-mail messages in the folders. In the area where the e-mail messages should be displayed, Outlook displays "loading."

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 952724 - Last Review: January 20, 2012 - Revision: 3.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook
Keywords: 
kbfix kbexpertiseinter kbmbsmigrate kbqfe kbhotfixserver kbautohotfix KB952724

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