IEEE 1394-compliant storage devices that are connected to an OHCI host controller are not displayed on a Windows XP-based computer

Consider the following scenario:

• You have a Windows XP-based computer that uses an Open Host Controller Interface (OHCI) host controller. This OHCI host controller is Institute of Electrical and Electronics Engineers (IEEE) 1394-compliant.
• You have two IEEE 1394-compliant storage devices.

In this scenario, you may experience one of the following issues:

• When you start the computer and connect the first IEEE 1394-compliant storage device to the OHCI host controller, the device is loaded correctly. However, when you connect the second IEEE 1394-compliant storage device, the second device never appears in Device Manager or in My Computer. Additionally, the first device disappears from Device Manager and from My Computer.
• When you connect the two IEEE 1394-compliant storage devices before the computer is started, neither device appears in Device Manager after you start the computer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, x86 Edition

Windows XP with SP3, x86 Edition

This hotfix is not replaced by any later service pack.