The installation of the Exchange Server 2007 Hub Transport role or the installation of Microsoft Exchange Server 2010 Hub Transport role is unsuccessful on a Windows Server 2008-based computer

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Problem description

When you try to install the Microsoft Exchange Server 2007 Hub Transport role on a Windows Server 2008-based computer, the installation is unsuccessful. Additionally, the following event error is logged in the Application log:

Event Source: MSExchangeSetup
Event ID: 1002
Task Category: Microsoft Exchange Setup
Level: Error
Keywords: Classic
Description:
Exchange Server component Hub Transport Role failed.
Error:
Error: An error occurred. error code was 2147504141 message was The property cannot be found in the cache.."

Note This problem also occurs on the Windows Server 2008-based computer that has Microsoft Exchange Server 2010 Hub Transport role installed. Additionally, you can find the following error in Exchange setup log files when this issue occurs:

An error occurred with error code 2147504141 and message 'the property cannot be found in cache

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CAUSE

This problem occurs because IPv6 is not disabled on tunnel interfaces if you disable IPv6 in Local Area Connection.

By default, IPv6 is enabled in Windows Server 2008. If you want to disable IPv6 for any reasons, you have to use Registry Editor to completely disable IPv6.

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RESOLUTION

To resolve this problem, use one of the following methods:

Enable IPv6 in Local Area Connection on the Windows Server 2008-based computer.
Use Registry Editor to completely disable IPv6 on a Windows Server 2008-based computer. To have us do this for you, go to the "Fix it for me" section. If you would rather do this yourself, go to the "Let me fix it myself" section.
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Fix it for me
To completely disable IPv6 on a Windows Server 2008-based computer automatically, click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50045

Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.
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Let me fix it myself
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

To completely disable IPv6 on a Windows Server 2008-based computer yourself, follow these steps:
1. Open Registry Editor.
2. Locate the following registry subkey:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters
3. In the details pane, click New, and then click DWORD (32-bit) Value.
4. Type DisabledComponents, and then press ENTER.
5. Double-click DisabledComponents, and then type 0xffffffff in Hexadecimal or 4294967295 in Decimal.
  
  Note The 0xffffffff value or the 4294967295 value disables all IPv6 components except for the IPv6 loopback interface.

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Exchange setup logs

=================
[4/2/2008 9:28:39 AM] [2] Entering CBaseExchangeProtocolAtom::ScFindDefaultInstanceIdOrCreateNew
[4/2/2008 9:28:39 AM] [2] Searching for default instance
[4/2/2008 9:28:39 AM] [2] No default instance found, generating new instance id
[4/2/2008 9:28:40 AM] [2] Failed to generate new instance id
[4/2/2008 9:28:40 AM] [2]  CBaseExchangeProtocolAtom::ScFindDefaultInstanceIdOrCreateNew (f:\08.01.0085\sources\dev\admin\src\udog\setupbase\basecomp\baseprotocolatom.cxx:335)
           Error code 0X8000500D (20493): The property cannot be found in the cache.
[4/2/2008 9:28:40 AM] [2] Leaving CBaseExchangeProtocolAtom::ScFindDefaultInstanceIdOrCreateNew
[4/2/2008 9:28:40 AM] [2]  CAtomSMTP::ScAddDSObjects (f:\08.01.0085\sources\dev\admin\src\udog\exsetdata\components\server\a_smtp.cxx:256)
           Error code 0X8000500D (20493): The property cannot be found in the cache.
[4/2/2008 9:28:40 AM] [2]  CBaseAtom::ScAdd (f:\08.01.0085\sources\dev\admin\src\udog\setupbase\basecomp\baseatom.cxx:639)
           Error code 0X8000500D (20493): The property cannot be found in the cache.
[4/2/2008 9:28:40 AM] [2] Leaving CBaseAtom(SMTP Service)::ScAdd
[4/2/2008 9:28:40 AM] [2] Service = '' CBaseServiceAtom::ScAdd (f:\08.01.0085\sources\dev\admin\src\udog\setupbase\basecomp\basesvcatom.cxx:203)
           Error code 0X8000500D (20493): The property cannot be found in the cache.
[4/2/2008 9:28:40 AM] [2] Leaving CBaseServiceAtom(SMTP Service)::ScAdd
[4/2/2008 9:28:40 AM] [2] mode = 'Install' (61953) CBaseAtom::ScSetup (f:\08.01.0085\sources\dev\admin\src\udog\setupbase\basecomp\baseatom.cxx:535)
           Error code 0X8000500D (20493): The property cannot be found in the cache.
[4/2/2008 9:28:40 AM] [2]  ScSetupAtom (f:\08.01.0085\sources\dev\admin\src\udog\exsetdata\exsetds.cxx:889)
           Error code 0X8000500D (20493): The property cannot be found in the cache.
[4/2/2008 9:28:40 AM] [2] Leaving ScSetupAtom
[4/2/2008 9:28:40 AM] [2] [ERROR] An error occurred. error code was 2147504141 message was The property cannot be found in the cache.."
[4/2/2008 9:28:40 AM] [1] The following 1 error(s) occurred during task execution:
[4/2/2008 9:28:40 AM] [1] 0.  ErrorRecord: An error occurred. error code was 2147504141 message was The property cannot be found in the cache.."
[4/2/2008 9:28:40 AM] [1] 0.  ErrorRecord: Microsoft.Exchange.Management.Deployment.ExsetdataException: An error occurred. error code was 2147504141 message was The property cannot be found in the cache.."
[4/2/2008 9:28:40 AM] [1] [ERROR] An error occurred. error code was 2147504141 message was The property cannot be found in the cache.."
[4/2/2008 9:28:40 AM] [1] Setup is halting task execution because of one or more errors in a critical task.
[4/2/2008 9:28:40 AM] [1] Finished executing component tasks.
[4/2/2008 9:28:40 AM] [1] Ending processing.

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REFERENCES

For more information about how to install Exchange Server 2007 SP1 prerequisites on Windows Server 2008 or on Windows Vista, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb691354(EXCHG.80).aspx (http://technet.microsoft.com/en-us/library/bb691354(EXCHG.80).aspx)

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