Error message when you open a company in Microsoft Dynamics NAV 4.0: "Property exceeds the buffer size"

Article ID: 952873 - View products that this article applies to.
Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.
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Symptoms

When you open a company in Microsoft Dynamics NAV 4.0, you receive the following error message:
Property exceeds the buffer size.
Additionally, the Microsoft Dynamics NAV client stops responding.

Cause

This problem occurs when Microsoft Dynamics NAV tries to apply a multilanguage (ML) caption that does not belong to a base caption in a Menu Suite.

Resolution

To resolve this problem, use one of the following methods.

Method 1

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact Technical Support for Microsoft Dynamics and related products by telephone. To do this, visit the following Microsoft Web site:

PartnersCustomers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.

The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.

If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.

If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.

If you click Cancel, the download process stops.

How to install the Microsoft Dynamics NAV hotfix or the update

Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files by using the hotfix or the update. To do this, follow these steps.

Step 1: Replace the Microsoft Dynamics NAV client installation file

In the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or the update.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dbm.dll4.0.3.26708345,09608-Jun-200817:04x86
Fin.exe4.0.3.267028,119,30408-Jun-200817:04x86
Finhlink.exe4.0.3.26708119,82408-Jun-200817:04x86
Finsql.exe4.0.3.267028,172,56008-Jun-200817:04x86
Nc_netb.dll4.0.3.2670878,86408-Jun-200817:04x86
Nc_tcp.dll4.0.3.2670882,96008-Jun-200817:04x86
Nc_tcps.dll4.0.3.2670891,15208-Jun-200817:04x86
Ndbcs.dll4.0.3.267081,094,66408-Jun-200817:04x86
Slave.exe4.0.3.2670895,24008-Jun-200817:04x86
Note Typically, the Microsoft Dynamics NAV client is installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\CSIDE Client
To replace the existing Microsoft Dynamics NAV client installation files, follow these steps:
  1. Exit Microsoft Dynamics NAV.
  2. Locate the Microsoft Dynamics NAV client installation directory.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.
  5. In the Confirm File Replace dialog box, click Yes to overwrite the existing files in the installation directory.
  6. If the hotfix or the update includes translated versions of the fin.stx file or of the fin.etx file, you must replace the fin.stx file or the fin.etx file that are installed in the specific language folders of the installation directory. To do this, follow these steps.

    Note The following example references a German installation.
    1. Copy the W1 fin.stx file and the fin.etx file to the following folder:
      C:\Program Files\Microsoft Dynamics NAV\CSIDE Client
    2. Copy the fin.stx file and the fin.etx file from the ENU folder to the following folder:
      C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\ENU
    3. Copy the fin.stx file and the fin.etx file from the DEU folder to the following folder:
      C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\DEU
      In some cases, the new client executable files convert the database format. You must update all the clients. For the Native option, you must also update the server installation.

Step 2: Replace the Microsoft Dynamics NAV Database Server installation file

Note If you are running the SQL option for Microsoft Dynamics NAV, skip this step.

If you are running the Native option for Microsoft Dynamics NAV, replace the following files in the Microsoft Dynamics NAV Database Server installation.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dbm.dll4.0.3.26708345,09608-Jun-200817:04x86
Nc_netb.dll4.0.3.2670878,86408-Jun-200817:04x86
Nc_tcp.dll4.0.3.2670882,96008-Jun-200817:04x86
Nc_tcps.dll4.0.3.2670891,15208-Jun-200817:04x86
Slave.exe4.0.3.2670895,24008-Jun-200817:04x86
To replace these files, follow these steps:
  1. Locate the Microsoft Dynamics NAV Database Server installation directory.

    Note Typically, the Microsoft Dynamics NAV Database Server is installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\Database Server
  2. Stop the Microsoft Dynamics NAV Database Server if it is running.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Database Server installation directory.
  5. When you are prompted, click Yes to overwrite the existing files in the installation directory.
  6. Start the Microsoft Dynamics NAV Database Server.

Step 3: Replace the Microsoft Dynamics NAV Application Server installation file

In the Microsoft Dynamics NAV Application Server installation, replace the following files.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dbm.dll4.0.3.26708345,09608-Jun-200817:04x86
Nas.exe4.0.3.267021,422,34408-Jun-200817:04x86
Nassql.exe4.0.3.267021,471,50408-Jun-200817:04x86
Nc_netb.dll4.0.3.2670878,86408-Jun-200817:04x86
Nc_tcp.dll4.0.3.2670882,96008-Jun-200817:04x86
Nc_tcps.dll4.0.3.2670891,15208-Jun-200817:04x86
Slave.exe4.0.3.2670895,24008-Jun-200817:04x86
To replace these files, follow these steps:
  1. Stop the Microsoft Dynamics NAV Application Server.
  2. Locate the Microsoft Dynamics NAV Application Server installation directory.

    Note Typically, the Microsoft Dynamics NAV Application Server is installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\Application Server
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
  5. When you are prompted, click Yes to overwrite the existing files in the installation directory.
  6. Start the Microsoft Dynamics NAV Application Server.

Step 4: Replace the Microsoft Dynamics NAV ODBC driver installation file

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dbm.dll4.0.3.26708345,09608-Jun-200817:04x86
Nc_netb.dll4.0.3.2670878,86408-Jun-200817:04x86
Nc_tcp.dll4.0.3.2670882,96008-Jun-200817:04x86
Nc_tcps.dll4.0.3.2670891,15208-Jun-200817:04x86
Ndbcs.dll4.0.3.267081,094,66408-Jun-200817:04x86
Slave.exe4.0.3.2670895,24008-Jun-200817:04x86
To replace these files, follow these steps:
  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory.

    Note Typically, the Microsoft Dynamics NAV ODBC driver is installed in the following directory:
    C:\Program Files\Common Files\Dynamics NAV\NODBC
  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.
  4. When you are prompted, click Yes to overwrite the existing files in the installation directory.

Method 2

To resolve this problem, follow these steps:
  1. Export all Menu Suites to a text file.
  2. In Notepad or in any text editor, open the text file.
  3. Look for any elements that contain only an ML caption as follows.
    { ;[{C9DADEF0-C818-4E59-A949-A16236B2E625}] ;
    CaptionML=[DAN=Normal Tid;
    ENU=Norm Time;
    57384=0U }
  4. Delete the elements that you find in step 3 from the text file, save the text file, and then re-import the text file.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 952873 - Last Review: November 7, 2012 - Revision: 3.0
Applies to
  • Microsoft Dynamics NAV 4.0
Keywords: 
kbbug kbmbsdatabaseandplatforms kbtshoot kbmbsmigrate kberrmsg kbhotfixserver kbqfe kbexpertiseadvanced kbexpertiseinter KB952873

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