Article ID: 952925 - Last Review: January 20, 2012 - Revision: 4.2

Error message when you try to add a user to Microsoft Dynamics CRM 4.0 from a trusted domain: "An error has occurred. Try this action again"

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SYMPTOMS

When you try to add a user to Microsoft Dynamics CRM 4.0 from a trusted domain, you receive the following error message:
An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.
This problem occurs even if you set the value of the AutoGroupManagementOff registry entry to 1.

When this problem occurs, you can add a user only from a local domain.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM 4.0
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Keywords: 
kbautohotfix kbexpertiseinter kbfix kberrmsg kbmbsmigrate kbqfe kbhotfixserver KB952925
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