Article ID: 953125 - View products that this article applies to.
When you install Update Rollup 3 for Microsoft Dynamics CRM 3.0, you receive the following error message:
The following error message is written to the KB935364_err.log file:
Error installing Update Rollup 3: Installation of this Update Rollup for Microsoft Dynamics CRM (KB927751) is required to continue.
This problem occurs even if Update Rollup 2 for Microsoft Dynamics CRM 3.0 is installed.
(Information) Entering ValidatePreRequiredHotfixes (Diagnostic) Failed to get registry value HKLM\SOFTWARE\Microsoft\MSCRM\KB927751IsInstalled.
For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
927751This article helps you fix the problem. To have us fix this problem for you, go to the “Fix it for me” section. If you would rather fix this problem yourself, go to the “Let me fix it myself” section.
(http://support.microsoft.com/kb/927751/ )Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50254
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To fix this problem, follow these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Check whether you can install Update Rollup 3 for Microsoft Dynamics CRM 3.0. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
This problem occurs for one of the following reasons:
For more information about Update Rollup 3 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/935364/ )Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
Contact us for more help
Connect with Answer Desk for expert help.