When user account information is changed in Active Directory Domain Services (AD DS), the User name and Account name information is not synchronized correctly after you import a profile in SharePoint Server 2007

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Article ID: 953131 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario.
  • You create a user account that is named User A, and you add User A to a Microsoft Office SharePoint Server (MOSS) 2007 Web application.
  • You import the user profile information in a SharePoint Server 2007 Web application, and the profile synchronization timer job runs.
  • User A logs off from the MOSS Web site.
  • You use Active Directory Domain Services (AD DS) to rename User A to User B, and you also change the information for the Account name.
  • You import the new user profile information, and the profile synchronization timer job runs.
  • User B logs on to the MOSS site.
In this scenario, when User B clicks My Settings in the MOSS 2007 Web application, the User name box and the Account name box still display the information for User A.

CAUSE

This problem occurs because the profile synchronization timer job does not correctly synchronize the changes in the User name and Account name information.

RESOLUTION

To resolve this problem, open a command prompt, type the following command, and then press ENTER:
stsadm.exe -o migrateuser -oldlogin <Domain name\Old user name> -newlogin <Domain name\New user name> -ignoresidhistory
Important Run this command only on user accounts that are in the same domain. Otherwise, you may experience permission problems.

This command automatically updates the account name, and the command maintains the correct permissions for the account.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 953131 - Last Review: April 9, 2010 - Revision: 2.1
APPLIES TO
  • Microsoft Office SharePoint Server 2007
  • Microsoft SharePoint Foundation 2010
  • Microsoft SharePoint Server 2010
Keywords: 
kbexpertiseinter kbtshoot kbprb KB953131

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