The 2007 Office suite Service Pack 1 is not downloaded completely to WSUS

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Article ID: 953147 - View products that this article applies to.
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SYMPTOMS

When the 2007 Microsoft Office suite Service Pack 1 (SP1) is published to Windows Server Update Services (WSUS), the associated updates can be filtered based on the language metadata for the updates within the service pack. However, the secondary language updates are not downloaded to the WSUS server. This problem occurs when you do the following:
  • You use WSUS to approve and to deploy the 2007 Office suite SP1.
  • You set the language filter to download only English updates.
Therefore, English client installations do not report an error, and the client does not receive the service pack. For example, 2007 Office clients that have the Spanish proofing tool installed cannot receive the updates that are specific to Spanish because the required updates were not found on the WSUS server.

CAUSE

A revision to the 2007 Office suite SP1 metadata causes a request for approval on WSUS. Because of an issue with the WSUS language filter metadata, some language-specific updates of the service pack may not be downloaded to the WSUS server. Later client installations cannot report an error, even though required updates have not been installed.

RESOLUTION

The WSUS language filter metadata has been modified for the updates within the 2007 Office suite SP1. WSUS administrators should approve the revision and then re-deploy the service pack to their clients.

Note No functionality changes have been made to updates or to files within the service pack.

MORE INFORMATION

The 2007 Office setup has changed from earlier versions of Office to use multiple-MSI architecture. Customers who install the 2007 Office system receive a combination of global and language-specific components. The language-specific components include content that is specific to the base language of the product in addition to content from other languages. This depends on the features that you select when you install the product.

The previous model changes to public updates and to service packs also. For example, the English version of the 2007 Office suite SP1 includes global updates, English-specific updates, Spanish-specific updates, and French-specific updates.

This issue applies when WSUS administrators filter on any specific language. Not all WSUS administrators are affected by this issue. For example, the following administrators are not affected:
  • Administrators who use WSUS 2.0 together with the default language filtering settings.
  • Administrators who use WSUS 3.0 together with all languages for filtering.

Properties

Article ID: 953147 - Last Review: June 18, 2008 - Revision: 1.0
APPLIES TO
  • Windows Server Update Services 3.0
  • Windows Server Update Services 2.0
  • 2007 Microsoft Office Suite Service Pack 1
  • Calendar Printing Assistant for Microsoft Office Outlook 2007 Service Pack 1
  • Microsoft Office PowerPoint Viewer 2007 Service Pack 1
  • 2007 Microsoft Office Servers Service Pack 1
  • 2007 Microsoft Office Servers Language Pack Service Pack 1
  • Microsoft Office Visio Viewer 2007 Service Pack 1
  • Microsoft Office Language Pack 2007 Service Pack 1
Keywords: 
kbexpertiseinter kbtshoot kbprb KB953147

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