Microsoft Dynamics NAV 4.0 crashes when you print a report

Article ID: 953313 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.
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Symptoms

When you print a report in Microsoft Dynamics NAV 4.0, Microsoft Dynamics NAV 4.0 crashes. Additionally, you receive an error message that resembles the following:
Microsoft Dynamics NAV has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
When you view the data in the error report, the error report contains the following error signature:
AppName: finsql.exe AppVer: 4.0.3.26410 AppStamp:47facd85
ModName: finsql.exe ModVer: 4.0.3.26410 ModStamp:47facd85
fDebug: 0 Offset: 00274b38

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact Technical Support for Microsoft Dynamics and related products by telephone. To do this, visit the following Microsoft Web site:

PartnersCustomers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.

The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.

If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.

If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.

If you click Cancel, the download process stops.

How to install the Microsoft Dynamics NAV hotfix or the update file

Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install the Microsoft Dynamics NAV hotfix or the update, you must replace the existing Microsoft Dynamics NAV installation files by using the hotfix or the update file. To do this, follow these steps.

Step 1: Replace the Microsoft Dynamics NAV client installation file

In the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or the update file.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dbm.dll4.0.3.26752345,09610-Jun-200820:26x86
Fin.exe4.0.3.267528,119,30410-Jun-200820:27x86
Finhlink.exe4.0.3.26752119,82410-Jun-200820:26x86
Finsql.exe4.0.3.267528,172,56010-Jun-200820:27x86
Nc_netb.dll4.0.3.2675278,86410-Jun-200820:26x86
Nc_tcp.dll4.0.3.2675282,96010-Jun-200820:26x86
Nc_tcps.dll4.0.3.2675291,15210-Jun-200820:26x86
Ndbcs.dll4.0.3.267521,094,66410-Jun-200820:26x86
Slave.exe4.0.3.2675295,24010-Jun-200820:26x86
Note Typically, the Microsoft Dynamics NAV client is installed in the following directory:
C:\Program Files\Microsoft Business Solutions-Navision\Client
To replace the existing Microsoft Dynamics NAV client installation files, follow these steps:
  1. Exit Microsoft Dynamics NAV.
  2. Locate the Microsoft Dynamics NAV client installation directory.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.
  5. In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.

Step 2: Replace the Microsoft Dynamics NAV Database Server installation file

Note If you are running the SQL option, skip this step.

If you are running the Native option, replace the following files by using the hotfix or the update file in the Microsoft Dynamics NAV Database Server installation.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dbm.dll4.0.3.26752345,09610-Jun-200820:26x86
Nc_netb.dll4.0.3.2675278,86410-Jun-200820:26x86
Nc_tcp.dll4.0.3.2675282,96010-Jun-200820:26x86
Nc_tcps.dll4.0.3.2675291,15210-Jun-200820:26x86
Slave.exe4.0.3.2675295,24010-Jun-200820:26x86
To replace the files, follow these steps:
  1. Locate the Microsoft Dynamics NAV Database Server installation directory.

    Note Typically, the Microsoft Dynamics NAV Database Server is installed in the following directory:
    C:\Program Files\Microsoft Business Solutions-Navision\Database Server
  2. Stop the Microsoft Dynamics NAV Database Server, if it is running.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Database Server installation directory.
  5. Click Yes to overwrite the files in the installation directory.
  6. Start the Microsoft Dynamics NAV Database Server.

Step 3: Replace the Microsoft Dynamics NAV Application Server installation file

In the Microsoft Dynamics NAV Application Server installation, replace the following files.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dbm.dll4.0.3.26752345,09610-Jun-200820:26x86
Nas.exe4.0.3.267521,422,34410-Jun-200820:26x86
Nassql.exe4.0.3.267521,471,50410-Jun-200820:26x86
Nc_netb.dll4.0.3.2675278,86410-Jun-200820:26x86
Nc_tcp.dll4.0.3.2675282,96010-Jun-200820:26x86
Nc_tcps.dll4.0.3.2675291,15210-Jun-200820:26x86
Slave.exe4.0.3.2675295,24010-Jun-200820:26x86
To replace the files, follow these steps:
  1. Stop the Microsoft Dynamics NAV Application Server.
  2. Locate the Microsoft Dynamics NAV Application Server installation directory.

    Note Typically, the Microsoft Dynamics NAV Application Server is installed in the following directory:
    C:\Program Files\Microsoft Business Solutions-Navision\Application Server
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
  5. Click Yes to overwrite the files in the installation directory.
  6. Start the Microsoft Dynamics NAV Application Server.

Step 4: Replace the Microsoft Dynamics NAV ODBC driver installation file

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dbm.dll4.0.3.26752345,09610-Jun-200820:26x86
Nc_netb.dll4.0.3.2675278,86410-Jun-200820:26x86
Nc_tcp.dll4.0.3.2675282,96010-Jun-200820:26x86
Nc_tcps.dll4.0.3.2675291,15210-Jun-200820:26x86
Ndbcs.dll4.0.3.267521,094,66410-Jun-200820:26x86
Slave.exe4.0.3.2675295,24010-Jun-200820:26x86
To replace the files, follow these steps:
  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory.

    Note Typically, the Microsoft Dynamics NAV ODBC driver is installed in the following directory:
    C:\Program Files\Common Files\Navision\NODBC
  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.
  4. Click Yes to overwrite the files in the installation directory.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 953313 - Last Review: November 2, 2013 - Revision: 4.0
Applies to
  • Microsoft Dynamics NAV 4.0
Keywords: 
kbnosurvey kbarchive kbmbsdatabaseandplatforms kberrmsg kbexpertiseinter kbtshoot kbprb kbmbsmigrate kbqfe kbHotfixServer KB953313

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