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Error message after you upgrade a computer that uses a processor other than an Intel processor to Windows XP Service Pack 2 or to Windows XP Service Pack 3: "STOP: 0x0000007E"

Article ID: 953356 - View products that this article applies to.

Symptoms

You upgrade a computer that uses a processor other than an Intel processor to Windows XP Service Pack 2 (SP2) or to Windows XP Service Pack 3 (SP3). Then, you restart the computer. After you do this, you may receive the following error message:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:

*** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

When Physical Address Extensions (PAE) is enabled, you may receive the following error message:

STOP 0x000000FC (ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY)

Notes

The results of a Stop error message may vary, depending on the computer's system failure settings.
The parameters that are inside the parentheses of the technical information for the Stop error message may vary, depending on the computer's configuration. However, when this specific problem occurs, the first parameter is always "C0000005."
Not all Stop 0x0000007E error messages are caused by this problem.

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Cause

This problem occurs when a System Preparation (Sysprep) image is created on a computer that uses an Intel processor and is then deployed to a computer that does not use an Intel processor.

Most computers include an image that the manufacturer created by using the Sysprep tool. Sysprep lets the computer manufacturer generate an image that can be used on different computers.

The problem that is mentioned in the "Symptoms" section may occur if the original Sysprep image for Windows XP Service Pack 1 (SP1), for Windows XP SP2, or for Windows XP SP3 is created on a computer that uses an Intel processor and is then deployed on a computer that does not use an Intel processor.

In this configuration, the Intel processor driver (Intelppm.sys) may try to load after the computer is upgraded to Windows XP SP2 or to Windows XP SP3. The driver does this because an orphaned registry key remains from the original Sysprep image.

For more information about unsupported scenarios in which you deploy a Sysprep image on a destination computer that has a different vendor's processor, click the following article number to view the article in the Microsoft Knowledge Base:

828287

(http://support.microsoft.com/kb/828287/ )

Unsupported Sysprep scenarios

Note We do not support using Sysprep to install an operating system from an image if the image was created by using a computer that has a different processor. For example, you cannot create a Sysprep image on a computer that has an Intel processor and then deploy the image to a computer that has an AMD processor.

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How to recover from this problem after it occurs

Method 1

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

To work around this issue, follow these steps:

Restart your computer in safe mode.

For more information about safe mode in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
315222
(http://support.microsoft.com/kb/315222/ )
A description of the Safe Mode Boot options in Windows XP
Click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm
In the right pane, right-click the Start entry, and then click Modify.
In the Value data box, type 4, and then click OK.
Exit Registry Editor.
Restart your computer.

Method 2

To work around this issue, run the recovery console by using the Windows XP CD. Then, select the recovery option. To run the Recovery Console from the Windows XP startup disk or from the Windows XP CD, follow these steps:

Insert the Windows XP startup disk in the floppy disk drive. Or, insert the Windows XP CD in the CD drive. Then, restart the computer.

Note If you are prompted, click to select any options that are required to start the computer from the CD drive.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
If you have a dual-boot computer or a multiple-boot computer, select the installation that you want to access from the Recovery Console.
When you are prompted, type the administrator password.

Note Press ENTER if the administrator password is blank.
At the Recovery Console command prompt, type the following command, and then press ENTER:
disable intelppm
To exit the Recovery Console and to restart the computer, type exit at the Recovery Console command prompt, and then press ENTER.

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How to prevent this problem and make Windows XP SP3 available on Windows Update

Update information

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image

Download the Update for Windows XP (KB953356) package now.

(http://www.microsoft.com/downloads/details.aspx?FamilyId=230796A7-54D6-4C31-BDA3-EFD2F7E87A8C)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591

(http://support.microsoft.com/kb/119591/ )

How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To install this update, you must have Windows XP SP2 or Windows XP SP3 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/ )

How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Registry information

To use one of the updates in this package, you do not have to make any changes to the registry.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform
Ippmcust.dll	Not applicable	26,624	28-May-2008	12:01	x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about how to troubleshoot "Stop 0x0000007E" errors, click the following article number to view the article in the Microsoft Knowledge Base:

330182

(http://support.microsoft.com/kb/330182/ )

How to troubleshoot a Stop 0x0000007E error in Windows XP

For more information about a workaround for this problem, click the following article number to view the article in the Microsoft Knowledge Base:

888372

(http://support.microsoft.com/kb/888372/ )

You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer

For more information about steps to take before you install Windows XP Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:

950717

(http://support.microsoft.com/kb/950717/ )

Steps to take before you install Windows XP Service Pack 3

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/LN/ )

Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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