A computer that is running an x86 version of Windows Vista or of Windows Server 2008 on an IDE/ATA disk does not generate a valid dump file when PAE mode is enabled

Article translations Article translations
Article ID: 953533 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You have an x86 version of Windows Vista or of Windows Server 2008 installed on a computer's IDE/ATA disk.
  • The computer has more than 4 gigabytes (GB) of physical memory.
  • The system is running in Physical Address Extension (PAE) mode.
  • You configure the system to generate a memory dump file when a fatal system error occurs.
However, when a fatal system error occurs, and you receive a Stop error message, no dump file is generated. Or, an invalid dump file is generated.

CAUSE

The system must initialize direct memory access (DMA) registers to write the dump file. However, in this scenario, these registers are not initialized correctly. Therefore, the system uses an incorrect physical memory address when it writes the dump file.

RESOLUTION

Windows Vista hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dumpata.sys6.0.6000.2084529,24030-May-200805:49x86
Aliide.sys1.2.0.017,46430-May-200805:50x86
Amdide.sys6.0.6000.2084517,97630-May-200805:50x86
Atapi.sys6.0.6000.2084521,56030-May-200805:49x86
Ataport.sys6.0.6000.20845110,13630-May-200805:50x86
Cmdide.sys2.0.7.019,00030-May-200805:49x86
Intelide.sys6.0.6000.2084517,97630-May-200805:50x86
Msahci.sys6.0.6000.2084528,21630-May-200805:49x86
Mshdc.infNot Applicable47,98630-May-200801:09Not Applicable
Pciide.sys6.0.6000.2084515,92830-May-200805:50x86
Pciidex.sys6.0.6000.2084545,11230-May-200805:49x86
Viaide.sys5.1.3790.15020,02430-May-200805:50x86
Windows Vista with Service Pack 1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Dumpata.sys6.0.6001.2219029,24030-May-200805:57x86SP1
Aliide.sys1.2.0.017,46430-May-200805:57x86SP1
Amdide.sys6.0.6001.2219017,97630-May-200805:57x86SP1
Atapi.sys6.0.6001.2219021,56030-May-200805:57x86SP1
Ataport.sys6.0.6001.22190110,13630-May-200805:58x86SP1
Cmdide.sys2.0.7.019,00030-May-200805:57x86SP1
Intelide.sys6.0.6001.2219017,97630-May-200805:57x86SP1
Msahci.sys6.0.6001.2219028,72830-May-200805:57x86SP1
Mshdc.infNot Applicable47,45830-May-200801:09Not ApplicableSP1
Pciide.sys6.0.6001.2219016,44030-May-200805:58x86SP1
Pciidex.sys6.0.6001.2219045,11230-May-200805:58x86SP1
Viaide.sys5.1.3790.15020,02430-May-200805:58x86SP1

Windows Server 2008 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Dumpata.sys6.0.6001.2219029,24030-May-200805:57x86SP1
Aliide.sys1.2.0.017,46430-May-200805:57x86SP1
Amdide.sys6.0.6001.2219017,97630-May-200805:57x86SP1
Atapi.sys6.0.6001.2219021,56030-May-200805:57x86SP1
Ataport.sys6.0.6001.22190110,13630-May-200805:58x86SP1
Cmdide.sys2.0.7.019,00030-May-200805:57x86SP1
Intelide.sys6.0.6001.2219017,97630-May-200805:57x86SP1
Msahci.sys6.0.6001.2219028,72830-May-200805:57x86SP1
Mshdc.infNot Applicable47,45830-May-200801:09Not ApplicableSP1
Pciide.sys6.0.6001.2219016,44030-May-200805:58x86SP1
Pciidex.sys6.0.6001.2219045,11230-May-200805:58x86SP1
Viaide.sys5.1.3790.15020,02430-May-200805:58x86SP1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 953533 - Last Review: June 9, 2008 - Revision: 1.3
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbwinvistapostrtmfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB953533

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com