The Print Spooler process (Spoolsv.exe) crashes while it is copying print driver files on a computer that is running Windows Server 2003 or Windows XP

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Article ID: 953546 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows XP or Windows Server 2003, the Print Spooler process (Spoolsv.exe) crashes while it is copying print driver files.

Additionally, the following event is logged in the System log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: date
Time: time
User: N/A
Computer: computer name
Description: The Print Spooler service terminated unexpectedly. It has done this number time(s).

This problem typically occurs when you are installing a printer. (This includes a network printer.)

RESOLUTION

Hotfix information for Windows Server 2003 and for Windows XP Professional x64 Edition

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP1, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Win32spl.dll5.2.3790.3146102,91227-May-200814:29x86
Windows Server 2003 with SP2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Win32spl.dll5.2.3790.4301102,91227-May-200814:10x86
Windows Server 2003 with SP1, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatform
Win32spl.dll5.2.3790.3146283,64827-May-200812:29IA-64
Windows Server 2003 with SP2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll5.2.3790.4301283,64827-May-200812:34IA-64
Windows Server 2003 and Windows XP, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll5.2.3790.3146171,52027-May-200812:29x64
Windows Server 2003 with SP2 and Windows XP with SP2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll5.2.3790.4301171,52027-May-200812:35x64

Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll5.1.2600.3380102,40026-May-200817:39x86
Windows XP with SP3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll5.1.2600.5609102,40026-May-200817:27x86

WORKAROUND

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Warning This workaround involves the deletion of registry information that is used to deliver custom printing components that are included with some print driver installations. When you delete this registry information, some printers may no longer function correctly, or you may experience other unexpected results.

To work around this problem, modify the registry on the print server that hosts your shared printers. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
  3. On the Edit menu, click Find.
  4. In the Find what box, type CopyFiles, and then click Find Next.
  5. Delete the CopyFiles subkey for each print queue that contains this subkey.

    For example, delete the CopyFiles subkey in the following location:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\<PrinterName>\CopyFiles
  6. Restart the Print Spooler process on the print server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you must have technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx
For product information about x64-based versions of Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx
Description of an update rollup for the printing core components in Windows 7 and in Windows Server 2008 R2

Properties

Article ID: 953546 - Last Review: March 19, 2012 - Revision: 3.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbexpertiseinter kbautohotfix kbfix kbbug kbqfe KB953546

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