Error message when you try to start a Hyper-V virtual machine on a Windows Server 2008-based or Windows Vista-based computer that uses the NUMA architecture: "An error occurred while attempting to change the state of virtual machine VMNAME"

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Article ID: 953585 - View products that this article applies to.
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SYMPTOMS

You are running a Windows Server 2008-based or a Windows Vista-based computer that uses the non-uniform memory access (NUMA) architecture. When you try to start a Hyper-V virtual machine, the operation may fail because of a memory allocation issue. Additionally, you may receive the following error message:
An error occurred while attempting to change the state of virtual machine VMNAME.
'VMNAME' failed to initialize.
Unable to allocate 1024* MB of RAM: Insufficient system resources exist to complete the requested service. (0x800705AA)
*number will vary based on the amount of RAM assigned to the VM
This issue occurs even when there is sufficient memory available.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run one of the following operating systems:
  • Windows Vista SP1
  • Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6000.208423,506,74424-May-200804:31Not Applicable
Ntoskrnl.exe6.0.6000.208423,472,95224-May-200804:31Not Applicable
Ntkrnlpa.exe6.0.6001.221873,601,46424-May-200804:42Not Applicable
Ntoskrnl.exe6.0.6001.221873,549,24024-May-200804:42Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6000.208424,416,56824-May-200805:04x64
Ntoskrnl.exe6.0.6001.221874,694,07224-May-200805:25x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.221879,501,75224-May-200805:30IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The traditional model for multiprocessor support is symmetric multiprocessor (SMP). In this model, each processor has equal access to memory and I/O. As more processors are added, the processor bus becomes a limitation for system performance.

System designers now use non-uniform memory access (NUMA) to increase processor speed without increasing the load on the processor bus.

For more information about NUMA support, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/aa363804.aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb953585~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,777
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_2_for_kb953585~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,944
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_3_for_kb953585~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_4_for_kb953585~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_5_for_kb953585~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_6_for_kb953585~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,778
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,420
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File nameX86_5b6394cd9db5a5521610acdd531117e8_31bf3856ad364e35_6.0.6000.20842_none_4bb021e2ba9fb433.manifest
File versionNot Applicable
File size697
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File nameX86_8809baa526994470cc85f8c580393b60_31bf3856ad364e35_6.0.6001.22187_none_b7a2598c7dbd3ba7.manifest
File versionNot Applicable
File size697
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20842_none_6aaa828fd038c0da.manifest
File versionNot Applicable
File size17,806
Date (UTC)24-May-2008
Time (UTC)04:47
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22187_none_6c6a8111cd7b431b.manifest
File versionNot Applicable
File size17,806
Date (UTC)24-May-2008
Time (UTC)10:43
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_98a341ed6a18bfedaf692b6aee6a69f0_31bf3856ad364e35_6.0.6001.22187_none_6c0cdd7bd24e0abd.manifest
File versionNot Applicable
File size701
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File nameAmd64_dcccfd4e2a67a002f3595ffe0c086762_31bf3856ad364e35_6.0.6000.20842_none_9493d79cf5de6565.manifest
File versionNot Applicable
File size701
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20842_none_c6c91e1388963210.manifest
File versionNot Applicable
File size16,512
Date (UTC)24-May-2008
Time (UTC)05:26
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22187_none_c8891c9585d8b451.manifest
File versionNot Applicable
File size16,512
Date (UTC)24-May-2008
Time (UTC)06:06
PlatformNot Applicable
File namePackage_1_for_kb953585~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_2_for_kb953585~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,956
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_3_for_kb953585~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_4_for_kb953585~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_5_for_kb953585~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_6_for_kb953585~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,788
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,428
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_edfda81cc9d4997bcfdc25f410294802_31bf3856ad364e35_6.0.6001.22187_none_a160fdad42de4aaa.manifest
File versionNot Applicable
File size699
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22187_none_6c6c2507cd794c17.manifest
File versionNot Applicable
File size16,819
Date (UTC)24-May-2008
Time (UTC)09:11
PlatformNot Applicable
File namePackage_1_for_kb953585~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_2_for_kb953585~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_3_for_kb953585~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable
File namePackage_for_kb953585_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)27-May-2008
Time (UTC)17:55
PlatformNot Applicable

Properties

Article ID: 953585 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbhyperv kbautohotfix kbexpertiseadvanced kbfix kbqfe KB953585

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