Clients cannot get IP address from a Windows Server 2003 or 2008 or 2008 R2 based DHCP server with Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2 installed

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Article ID: 953615 - View products that this article applies to.
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Source: Microsoft Support

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Result



For a Windows Server 2003 or 2008 or 2008 R2 based DHCP server where Symantec Endpoint Production 11.0 or Symantec Antivirus 10.2 is installed, client computers may be unable to get IP addresses from this DHCP server.

If we statically assign an IP address to the client machine, it functions normally on the network..

Cause

This issue occurs because of a problem with Symantec Endpoint Protection 11.0.

Resolution



To resolve this issue, follow the instructions that are provided by Symantec to upgrade the software to the latest version of Symantec Endpoint Protection or Symantec Antivirus. For more information, visit the following Symantec Knowledge Base article:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007102613484948

For more information about how to obtain support for these products, visit:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216494948

More Information



For more information see the following Microsoft Knowledge base articles:

948732 Network shares become unresponsive after some time on a Windows Server 2003-, 2008 or 2008 R2-based computer running Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2, and you receive an error messagehttp://support.microsoft.com/kb/948732

961293 Unable to access Shares "The specified network name is no longer available" when Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2 are installed on a Windows 2003, 2008 or 2008 R2 Server

961654 A file sharing connection to a Windows Server 2008-based server drops unexpectedly if the server has Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2 installed

http://support.microsoft.com/kb/961654

948732 Network shares become unresponsive after some time on a Windows Server 2003-, 2008 or 2008 R2-based computer running Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2, and you receive an error message

http://support.microsoft.com/kb/948732

953615 Clients cannot get IP address from a Windows Server 2003 based DHCP server with Symantec Endpoint Protection 11.0 installed

http://support.microsoft.com/kb/953615

822219 Your system stops responding, you experience slow file server performance, or delays occur when you work with files that are located on a file server

http://support.microsoft.com/default.aspx?scid=kb;EN-US;822219


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Properties

Article ID: 953615 - Last Review: May 27, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Server
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Datacenter without Hyper-V
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Enterprise without Hyper-V
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Standard without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Web Server 2008
Keywords: 
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