A Windows Vista-based computer does not resume from hibernation (S4) or from standby (S3) if you run an application to set an RTC wake-up time

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Article ID: 953689 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are running a Windows Vista-based computer that has a Blu-ray optical device and an AMD SB700 reference board installed.
  • You use an application such as Pwrtest.exe or Sleeper.exe to set an RTC wake-up time on the computer.
In this scenario, you cannot resume the computer from hibernation (S4) or from standby (S3). However, if you press any key or the power button, the system resumes correctly.

CAUSE

This problem occurs because of a timing issue in the Msahci.sys file.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,80503-Jun-200818:00Not Applicable
Package_2_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,97203-Jun-200818:00Not Applicable
Package_3_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,81003-Jun-200818:00Not Applicable
Package_4_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,81003-Jun-200818:00Not Applicable
Package_5_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,81003-Jun-200818:00Not Applicable
Package_6_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,80603-Jun-200818:00Not Applicable
Package_for_kb953689_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42603-Jun-200818:00Not Applicable
Package_for_kb953689_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36703-Jun-200818:00Not Applicable
Package_for_kb953689_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71303-Jun-200818:00Not Applicable
Package_for_kb953689_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42103-Jun-200818:00Not Applicable
Package_for_kb953689_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42303-Jun-200818:00Not Applicable
Package_for_kb953689_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42503-Jun-200818:00Not Applicable
Package_for_kb953689_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43103-Jun-200818:00Not Applicable
Package_for_kb953689_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42203-Jun-200818:00Not Applicable
Package_for_kb953689_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43003-Jun-200818:00Not Applicable
Package_for_kb953689_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42003-Jun-200818:00Not Applicable
Package_for_kb953689_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42403-Jun-200818:00Not Applicable
Update.mumNot Applicable3,57103-Jun-200818:00Not Applicable
X86_mshdc.inf_31bf3856ad364e35_6.0.6000.20847_none_dbb74a7b3d9afbc1.manifestNot Applicable6,87403-Jun-200819:12Not Applicable
X86_mshdc.inf_31bf3856ad364e35_6.0.6001.22193_none_dd6376773aedb5e4.manifestNot Applicable6,87403-Jun-200819:12Not Applicable
Aliide.sys1.2.0.017,46403-Jun-200803:27x86
Amdide.sys6.0.6000.2084717,97603-Jun-200803:27x86
Atapi.sys6.0.6000.2084721,56003-Jun-200803:27x86
Ataport.sys6.0.6000.20847110,13603-Jun-200803:28x86
Cmdide.sys2.0.7.019,00003-Jun-200803:27x86
Intelide.sys6.0.6000.2084717,97603-Jun-200803:27x86
Msahci.sys6.0.6000.2084728,21603-Jun-200803:27x86
Pciide.sys6.0.6000.2084715,92803-Jun-200803:27x86
Pciidex.sys6.0.6000.2084745,11203-Jun-200803:27x86
Viaide.sys5.1.3790.15020,02403-Jun-200803:27x86
Aliide.sys1.2.0.017,46403-Jun-200803:29x86
Amdide.sys6.0.6001.2219317,97603-Jun-200803:29x86
Atapi.sys6.0.6001.2219321,56003-Jun-200803:29x86
Ataport.sys6.0.6001.22193110,13603-Jun-200803:30x86
Cmdide.sys2.0.7.019,00003-Jun-200803:29x86
Intelide.sys6.0.6001.2219317,97603-Jun-200803:29x86
Msahci.sys6.0.6001.2219328,72803-Jun-200803:29x86
Pciide.sys6.0.6001.2219316,44003-Jun-200803:28x86
Pciidex.sys6.0.6001.2219345,11203-Jun-200803:29x86
Viaide.sys5.1.3790.15020,02403-Jun-200803:28x86
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_mshdc.inf_31bf3856ad364e35_6.0.6000.20847_none_37d5e5fef5f86cf7.manifestNot Applicable6,87603-Jun-200819:42Not Applicable
Amd64_mshdc.inf_31bf3856ad364e35_6.0.6001.22193_none_398211faf34b271a.manifestNot Applicable6,87603-Jun-200819:42Not Applicable
Package_1_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,81503-Jun-200818:00Not Applicable
Package_2_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,98403-Jun-200818:00Not Applicable
Package_3_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,82003-Jun-200818:00Not Applicable
Package_4_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,82003-Jun-200818:00Not Applicable
Package_5_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,82003-Jun-200818:00Not Applicable
Package_6_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,81603-Jun-200818:00Not Applicable
Package_for_kb953689_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43403-Jun-200818:00Not Applicable
Package_for_kb953689_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37503-Jun-200818:00Not Applicable
Package_for_kb953689_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72303-Jun-200818:00Not Applicable
Package_for_kb953689_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42903-Jun-200818:00Not Applicable
Package_for_kb953689_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43103-Jun-200818:00Not Applicable
Package_for_kb953689_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43303-Jun-200818:00Not Applicable
Package_for_kb953689_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43903-Jun-200818:00Not Applicable
Package_for_kb953689_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43003-Jun-200818:00Not Applicable
Package_for_kb953689_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43803-Jun-200818:00Not Applicable
Package_for_kb953689_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42803-Jun-200818:00Not Applicable
Package_for_kb953689_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43203-Jun-200818:00Not Applicable
Update.mumNot Applicable3,59703-Jun-200818:00Not Applicable
Aliide.sys1.2.0.018,48803-Jun-200805:44x64
Amdide.sys6.0.6000.2084718,48803-Jun-200805:44x64
Atapi.sys6.0.6000.2084722,58403-Jun-200805:44x64
Ataport.sys6.0.6000.20847124,98403-Jun-200805:45x64
Cmdide.sys2.0.7.020,53603-Jun-200805:44x64
Intelide.sys6.0.6000.2084719,51203-Jun-200805:44x64
Msahci.sys6.0.6000.2084730,26403-Jun-200805:44x64
Pciide.sys6.0.6000.2084715,92803-Jun-200805:44x64
Pciidex.sys6.0.6000.2084751,25603-Jun-200805:45x64
Viaide.sys5.1.3790.15020,53603-Jun-200805:50x64
Aliide.sys1.2.0.018,48803-Jun-200804:20x64
Amdide.sys6.0.6001.2219318,48803-Jun-200804:12x64
Atapi.sys6.0.6001.2219322,58403-Jun-200804:12x64
Ataport.sys6.0.6001.22193124,98403-Jun-200804:22x64
Cmdide.sys2.0.7.020,53603-Jun-200804:20x64
Intelide.sys6.0.6001.2219319,51203-Jun-200804:20x64
Msahci.sys6.0.6001.2219331,28803-Jun-200804:14x64
Pciide.sys6.0.6001.2219316,44003-Jun-200804:20x64
Pciidex.sys6.0.6001.2219351,25603-Jun-200804:22x64
Viaide.sys5.1.3790.15020,53603-Jun-200803:59x64
Windows Vista with SP1, IA-64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_mshdc.inf_31bf3856ad364e35_6.0.6001.22193_none_dd651a6d3aebbee0.manifestNot Applicable6,29703-Jun-200818:00Not Applicable
Package_1_for_kb953689~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,81003-Jun-200818:00Not Applicable
Package_2_for_kb953689~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,81503-Jun-200818:00Not Applicable
Package_3_for_kb953689~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,81503-Jun-200818:00Not Applicable
Package_for_kb953689_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42503-Jun-200818:00Not Applicable
Package_for_kb953689_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42603-Jun-200818:00Not Applicable
Package_for_kb953689_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42903-Jun-200818:00Not Applicable
Package_for_kb953689_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43403-Jun-200818:00Not Applicable
Package_for_kb953689_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42603-Jun-200818:00Not Applicable
Package_for_kb953689_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43303-Jun-200818:00Not Applicable
Update.mumNot Applicable2,42303-Jun-200818:00Not Applicable
Aliide.sys1.2.0.022,07203-Jun-200803:52IA-64
Atapi.sys6.0.6001.2219338,45603-Jun-200803:52IA-64
Ataport.sys6.0.6001.22193308,28003-Jun-200803:53IA-64
Cmdide.sys2.0.7.029,75203-Jun-200803:52IA-64
Intelide.sys6.0.6001.2219324,12003-Jun-200803:52IA-64
Msahci.sys6.0.6001.2219361,49603-Jun-200803:52IA-64
Pciide.sys6.0.6001.2219321,04803-Jun-200803:52IA-64
Pciidex.sys6.0.6001.22193111,67203-Jun-200803:52IA-64
Viaide.sys5.1.3790.15031,28803-Jun-200804:11IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Pwrtest.exe tool, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/aa906552.aspx
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 953689 - Last Review: June 17, 2008 - Revision: 1.3
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbhotfixserver kbqfe KB953689

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