The Administrator Console exits when you try to use the "Set Resolution State" option for an alert that is generated in System Center Operations Manager 2007

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Article ID: 953817 - View products that this article applies to.
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SYMPTOMS

Assume that you have one of the following roles:
  • Operator
  • Advanced operator
  • Author
If you try to use the Set Resolution State option for an alert in Microsoft Systems Center Operations Manager 2007, the alert is generated on an agent for which you have read permissions but not write permissions. In this scenario, the Operations Manager 2007 Administrator Console throws an exception and exits.

Additionally, an event is logged in the Operations Manager event log that resembles the following:
Event Type: Error
Event Source: OpsMgr SDK Service
Event Category: None
Event ID: 26319
Date: MM/DD/YYYY Time: HH:MM:SS AM
User: N/A
Computer: COMPUTERNAME
Description: An exception was thrown while processing UpdateAlerts for session id uuid:ef8abd27-6541-4795-ab8f-b102ed16e4b1;id=78. Exception Message: The creator of this fault did not specify a Reason. Full Exception: System.ServiceModel.FaultException`1[Microsoft.EnterpriseManagement.Common.UnauthorizedAccessMonitoringException]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Microsoft.EnterpriseManagement.Common.UnauthorizedAccessMonitoringException: The user DOMAIN\USER does not have sufficient permission to perform the operation.).

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Operations Manager 2007 Service Pack 1 installed to apply this hotfix. This hotfix must be applied to each computer that hosts an Operations Manager Administration Console.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.enterprisemanagement.operationsmanager.dataabstractionlayer.commonsetup.dll6.0.6278.337,68001-07-200814:15x86
Microsoft.enterprisemanagement.ui.authoring.dll6.0.6278.335,832,70401-07-200814:14x86
Microsoft.mom.ui.common.dll6.0.6278.331,613,82401-07-200814:13x86
Microsoft.mom.ui.components.dll6.0.6278.333,465,21601-07-200814:13x86

To extract the management pack files that are contained in this hotfix, follow these steps:
  1. Copy the SystemCenterOperationsManager2007-SP1-KB953817-X86-X64-ENU.MSI file to a local folder or to a network shared folder.
  2. Run the SystemCenterOperationsManager2007-SP1-KB953817-X86-X64-ENU.MSI file locally on each applicable computer that meets the predefined criteria.

You can run the SystemCenterOperationsManager2007-SP1-KB953817-X86-X64-ENU.MSI file from Windows Explorer or at a command prompt.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2

MORE INFORMATION

If you have a read-only operator role in combination with an operator, advanced operator, or author role, you can potentially interact with objects for which you do not have write permissions. In this scenario, when you try to update an object for which you do not have write permissions, the operation will be successful. However, an exception will be thrown, and the console will exit.

For example, assume that you select an alert in an Alerts view that is generated from an agent to which you do not have write permissions. Then, if you select Close Alert, you receive a "The user domain\username does not have sufficient permission to perform this operation" message.

However, if you select the same operation from the Set Resolution State option, the Administrator Console throws an exception. Similarly, when you try to use the Recalculate Health feature in the Health Explorer, the same failure occurs.

After you apply this hotfix, you will always receive a permission denial message.

Other issues that are fixed by this hotfix

This hotfix also addresses the following issues that are individually documented in other Microsoft Knowledge Base articles:
951528 The Product Knowledge tab is empty when you open the properties for a rule in System Center Operations Manager 2007 Service Pack 1
961089 The Application Virtualization 4.5 MP for SCOM may not be translated when using Simplified or Traditional Chinese
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 953817 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB953817

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