Article ID: 953842 - Last Review: January 20, 2012 - Revision: 3.2

Error message when you try to convert an existing lead in some quick campaign responses to entities in Microsoft Dynamics CRM 4.0: "The requested record was not found or you do not have sufficient permissions to view it"

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SYMPTOMS

Consider the following scenario. In Microsoft Dynamics CRM 4.0, you create a quick campaign. Then, you receive some quick campaign responses. Next, you try to convert an existing lead in the quick campaign responses to the following entities:
  • Contact
  • Account
  • Opportunity
In this scenario, the entities are created. However, you receive the following error message:
Record Is Unavailable
The requested record was not found or you do not have sufficient permissions to view it.
Additionally, if the DevErrors value in the Web.config file is set to On, you receive the following error message:
Crm Exception: Message: Campaign With Id = 09a09a50-2a2d-dd11-b737-0003ff0cb68b Does Not Exist, ErrorCode: -2147220969
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM 4.0
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Keywords: 
kbmbsmarketing kberrmsg kbfix kbautohotfix kbexpertiseinter kbmbsmigrate kbqfe kbhotfixserver KB953842
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