An update is available for the time zone and daylight saving time changes in Microsoft Dynamics CRM 4.0 and in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook

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Article ID: 953905 - View products that this article applies to.
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SYMPTOMS

After you apply the August 2008 cumulative time zone update for Microsoft Windows operating systems, the following issues may occur when you run Microsoft Dynamics CRM 4.0, depending on the time zone that you use.

Note The August 2008 cumulative time zone update for Microsoft Windows operating systems has been superseded by the following cumulative time zone update:
955839 December 2008 cumulative time zone update for Microsoft Windows operating systems

Arabic Standard Time

Consider the following scenario.
  • The time zone is set to "(GMT+03:00) Baghdad".
  • You create two appointments.
  • You change the time zone to "(GMT) Casablanca, Monrovia, Reykjavik".
In this scenario, the start date and the due date of the first appointment is scheduled one hour before the actual scheduled time.

Argentina Standard Time

Consider the following scenario.
  • The time zone is set to "(GMT -03:00) Buenos Aires".
  • You create two appointments.
  • You change the time zone to "(GMT) Casablanca, Monrovia, Reykjavik".
In this scenario, the "(GMT -03:00) Buenos Aires" time zone no longer appears.

Pacific SA Standard Time

Consider the following scenario.
  • The time zone is set to "(GMT-04:00) Santiago".
  • You create four appointments.
  • You change the time zone to "(GMT) Casablanca, Monrovia, Reykjavik".
In this scenario, the results are incorrect as follows:
  • The start date of the first appointment is scheduled one hour after the actual scheduled time.
  • The due date of the second appointment is scheduled one hour after the actual scheduled time.
  • The due date of the third appointment is scheduled one hour before the actual scheduled time.
  • The due date of the fourth appointment is scheduled one hour after the actual scheduled time.

Morocco Standard Time

Consider the following scenario.
  • The time zone is set to "(GMT) Casablanca".
  • You create two appointments.
  • You change the time zone to "(GMT) Casablanca, Monrovia, Reykjavik".
In this scenario, the "(GMT) Casablanca" time zone no longer appears.

Pakistan Standard Time

Consider the following scenario.
  • The time zone is set to "(GMT+05:00) Islamabad, Karachi".
  • You create two appointments.
  • You change the time zone to "(GMT) Casablanca, Monrovia, Reykjavik".
In this scenario, the "(GMT+05:00) Islamabad, Karachi" time zone no longer appears.

Venezuela Standard Time

Consider the following scenario.
  • The time zone is set to "(GMT-04:30) Caracas".
  • You create two appointments.
  • You change the time zone to "(GMT) Casablanca, Monrovia, Reykjavik".
In this scenario, the "(GMT-04:30) Caracas" time zone no longer appears.

For more information about the August 2008 cumulative time zone update for Microsoft Windows operating systems, click the following article number to view the article in the Microsoft Knowledge Base:
951072 August 2008 cumulative time zone update is applied for Microsoft Windows operating systems

CAUSE

This problem occurs because the August 2008 cumulative time zone update for Microsoft Windows operating systems contains the following updates:
  • Arabic Standard Time:
    Removes DST start dates and end dates for the Baghdad time zone for changes after the prior cumulative time zone update was created (December 2007).
  • Argentina Standard Time:
    Adds a new time zone for the Argentina time zone that introduces DST start dates and end dates for changes after the prior cumulative time zone update was created (December 2007).
  • Pacific SA Standard Time:
    Adjusts DST end dates for the Santiago time zone for changes after the prior cumulative time zone update was created (December 2007).
  • Morocco Standard Time:
    Adds a new time zone for the Morocco time zone that introduces DST start dates and end dates for changes after the prior cumulative time zone update was created (December 2007).
  • Pakistan Standard Time:
    Adds a new time zone for the Islamabad/Karachi time zone that introduces DST start dates and end dates for changes after the prior cumulative time zone update was created (December 2007).

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

MORE INFORMATION

This update also changes the following display names of the time zones in the Microsoft Dynamics CRM 4.0 Web client and in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook:
Collapse this tableExpand this table
Original display nameUpdated display name
(GMT) Casablanca, Monrovia, Reykjavik (GMT) Casablanca
(GMT) Monrovia, Reykjavik
(GMT03:00) Buenos Aires, Georgetown (GMT03:00) Georgetown
(GMT03:00) Buenos Aires
(GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:00) Islamabad, Karachi
(GMT+05:00) Tashkent
(GMT-04:00) Caracas, La Paz (GMT-04:30) Caracas
(GMT-04:00) La Paz
Additionally, this update contains the following DST changes:
  • Buenos Aires and Argentina:
    Changes DST.
  • Iraq:
    Removes DST.
  • Iran:
    Reinstates DST.
  • Morocco:
    Moves to DST
  • Pakistan:
    Implements DST in 2008
  • Cairo:
    Changes DST end date
  • Venezuela:
    Adds Venezuela Standard Time as "(GMT 04:30) Caracas". No DST is implemented in Venezuela.
    Changes SA Western Standard Time from "(GMT 04:00) Caracas, La Paz" to "(GMT) 04:00) La Paz".

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 953905 - Last Review: February 24, 2009 - Revision: 4.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbexpertiseinter kbmbsmigrate kbqfe kbhotfixserver KB953905

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