An update is available for the time zone and daylight saving time changes in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

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Article ID: 953906 - View products that this article applies to.
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SYMPTOMS

After you apply the August 2008 cumulative time zone update for Microsoft Windows operating systems, you may experience the following issues when you run Microsoft Dynamics CRM 3.0, depending on the time zone that you use.

Note The August 2008 cumulative time zone update for Microsoft Windows operating systems has been superseded by the following cumulative time zone update:
955839 December 2008 cumulative time zone update for Microsoft Windows operating systems

Arabic Standard Time

Consider the following scenario.
  • The time zone is set to “(GMT+03:00) Baghdad”.
  • You create two appointments.
  • You change the time zone to “(GMT) Casablanca, Monrovia, Reykjavik”.
In this scenario, the start date and the due date of the first appointment is scheduled one hour before the actual scheduled time.

Argentina Standard Time

Consider the following scenario.
  • The time zone is set to “(GMT -03:00) Buenos Aires”.
  • You create two appointments.
  • You change the time zone to “(GMT) Casablanca, Monrovia, Reykjavik”.
In this scenario, you may notice that the "(GMT -03:00) Buenos Aires" time zone no longer exists.

Pacific SA Standard Time

Consider the following scenario.
  • The time zone is set to “(GMT-04:00) Santiago”.
  • You create two appointments.
  • You change the time zone to “(GMT) Casablanca, Monrovia, Reykjavik”.
In this scenario, the start date of the first appointment is scheduled one hour after the actual scheduled time. Additionally, the due date of the second appointment is scheduled one hour after the actual scheduled time.

Morocco Standard Time

Consider the following scenario.
  • The time zone is set to "(GMT) Casablanca”.
  • You create two appointments.
  • You change the time zone to “(GMT) Casablanca, Monrovia, Reykjavik”.
In this scenario, you may notice that the "(GMT) Casablanca" time zone no longer exists.

Pakistan Standard Time

Consider the following scenario.
  • The time zone is set to "(GMT+05:00) Islamabad, Karachi".
  • You create two appointments.
  • You change the time zone to “(GMT) Casablanca, Monrovia, Reykjavik”.
In this scenario, you may notice that the "(GMT+05:00) Islamabad, Karachi" time zone no longer exists.

For more information about August 2008 cumulative time zone update for Microsoft Windows operating systems, click the following article number to view the article in the Microsoft Knowledge Base:
951072 August 2008 cumulative time zone update is applied for Microsoft Windows operating systems

CAUSE

This problem occurs because the August 2008 cumulative time zone update for Microsoft Windows operating systems contains the following updates:
  • Arabic Standard Time:
    Removes DST start dates and end dates for the Baghdad time zone for changes after the prior cumulative time zone update was created (December 2007).
  • Argentina Standard Time:
    Adds a new time zone for the Argentina time zone which introduces DST start dates and end dates for changes after the prior cumulative time zone update was created (December 2007).
  • Pacific SA Standard Time:
    Adjusts DST end dates for the Santiago time zone for changes after the prior cumulative time zone update was created (December 2007).
  • Morocco Standard Time:
    Adds a new time zone for the Morocco time zone that introduces DST start dates and end dates for changes after the prior cumulative time zone update was created (December 2007).
  • Pakistan Standard Time:
    Adds a new time zone for the Islamabad / Karachi time zone that introduces DST start dates and end dates for changes after the prior cumulative time zone update was created (December 2007).

RESOLUTION

To incorporate the August 2008 cumulative time zone update for Microsoft Windows operating systems, you can apply the time zone update and DST changes in this hotfix to Microsoft Dynamics CRM 3.0.

Hotfix information for Microsoft Dynamics CRM 3.0

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM update rollup that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
http://go.microsoft.com/?linkid=6294451
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmbulkmailservice.exe3.0.5300.18592,833,93627-Aug-200822:38x86
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmnativeinteropproxy.dll3.0.5300.18593,404,30427-Aug-200807:41x86
Crmobjectmodel.dll3.0.5300.18596,743,05627-Aug-200822:41x86
Crmsecurity.dll3.0.5300.1859770,57627-Aug-200822:43x86
Crmworkflowservice.exe3.0.5300.18593,890,70427-Aug-200822:38x86
Edit_article.aspxNot applicable6,92727-Aug-200805:12Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Kbtemplateeditor.jsNot applicable5,66610-Dec-200721:05Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1859689,16827-Aug-200807:30x86
Microsoft.crm.application.components.core.dll3.0.5300.1859291,85627-Aug-200822:31x86
Microsoft.crm.application.components.platform.dll3.0.5300.1859369,68027-Aug-200822:31x86
Microsoft.crm.application.components.strings.dll3.0.5300.1859726,03227-Aug-200822:31x86
Microsoft.crm.application.components.ui.dll3.0.5300.1859222,22427-Aug-200822:30x86
Microsoft.crm.application.pages.dll3.0.5300.1859971,79227-Aug-200822:30x86
Microsoft.crm.dll3.0.5300.1859386,06427-Aug-200822:31x86
Microsoft.crm.managedinterop.dll3.0.5300.185982,96027-Aug-200822:31x86
Microsoft.crm.metadatahelper.dll3.0.5300.185982,96027-Aug-200822:31x86
Microsoft.crm.objectmodel.dll3.0.5300.1859324,62427-Aug-200822:31x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.185937,90427-Aug-200822:28x86
Microsoft.crm.platform.server.dll3.0.5300.1859246,80027-Aug-200822:31x86
Microsoft.crm.reports.reportschedule.dll3.0.5300.185999,34427-Aug-200822:28x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1859275,47227-Aug-200822:28x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200702:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Crmsecurity.dll3.0.5300.1859770,57627-Aug-200822:43x86
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39x86
Microsoft.crm.managedinterop.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1832105,48816-Apr-200805:09x86
Crmhotfix.cdfNot applicable16,00027-Aug-200823:25Not applicable
Kb927207_client.dll3.0.5300.185969,13627-Aug-200822:35x86
Kb930604_client.dll3.0.5300.185972,72027-Aug-200822:35x86
Kb930610_client.dll3.0.5300.1859116,75227-Aug-200822:35x86
Kb931627_client.dll3.0.5300.1859159,76027-Aug-200822:35x86
Kb932205_client.dll3.0.5300.185971,18427-Aug-200822:35x86
Kb933214_client.dll3.0.5300.185978,35227-Aug-200822:35x86
Kb933423_client.dll3.0.5300.185998,32027-Aug-200822:35x86
Kb933658_client.dll3.0.5300.185974,76827-Aug-200822:35x86
Kb935529_client.dll3.0.5300.185978,86427-Aug-200822:35x86
Kb935844_client.dll3.0.5300.1859122,89627-Aug-200822:36x86
Kb936019_client.dll3.0.5300.185969,64827-Aug-200822:35x86
Kb936204_client.dll3.0.5300.185999,85627-Aug-200822:35x86
Kb938125_client.dll3.0.5300.185969,64827-Aug-200822:35x86
Kb938238_client.dll3.0.5300.185977,84027-Aug-200822:35x86
Kb940496_client.dll3.0.5300.185979,37627-Aug-200822:35x86
Kb940761_client.dll3.0.5300.185999,34427-Aug-200822:36x86
Kb944256_client.dll3.0.5300.185988,08027-Aug-200822:35x86
Kb952151_client.dll3.0.5300.1859135,18427-Aug-200807:36x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Release

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable3,81227-Aug-200823:43Not applicable
V3cclientpatch30.mspNot applicable2,928,12828-Aug-200800:13Not applicable
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmnativeinteropproxy.dll3.0.5300.18593,404,30427-Aug-200822:41
Crmobjectmodel.dll3.0.5300.18596,743,05627-Aug-200822:41x86
Crmsecurity.dll3.0.5300.1859770,57627-Aug-200822:42x86
Edit_article.aspxNot applicable6,92727-Aug-200805:12Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1859599,05627-Aug-200822:31x86
Microsoft.crm.application.components.core.dll3.0.5300.1859295,95227-Aug-200822:30x86
Microsoft.crm.application.components.platform.dll3.0.5300.1859410,64027-Aug-200822:30x86
Microsoft.crm.application.components.strings.dll3.0.5300.1859726,03227-Aug-200822:30x86
Microsoft.crm.application.components.ui.dll3.0.5300.1859222,22427-Aug-200822:31x86
Microsoft.crm.application.pages.dll3.0.5300.1859738,32027-Aug-200807:31x86
Microsoft.crm.dll3.0.5300.1859386,06427-Aug-200822:30x86
Microsoft.crm.managedinterop.dll3.0.5300.185982,96027-Aug-200822:30x86
Microsoft.crm.metadatahelper.dll3.0.5300.185982,96027-Aug-200822:30x86
Microsoft.crm.objectmodel.dll3.0.5300.1859324,62427-Aug-200822:31x86
Microsoft.crm.platform.server.dll3.0.5300.1859246,80027-Aug-200822:31x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Setup.xmlNot applicable1,75527-Aug-200823:42Not applicable
V3clightclientpatch30.mspNot applicable585,72828-Aug-200800:13Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1859295,95227-Aug-200822:30x86
Microsoft.crm.application.components.platform.dll3.0.5300.1859410,64027-Aug-200822:30x86
Microsoft.crm.application.components.strings.dll3.0.5300.1859726,03227-Aug-200822:30x86
Microsoft.crm.dll3.0.5300.1859386,06427-Aug-200822:30x86
Microsoft.crm.platform.server.dll3.0.5300.1859246,80027-Aug-200822:31x86

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54
Crmnativeinteropproxy.dll3.0.5300.18593,404,30427-Aug-200807:41x86
Crmobjectmodel.dll3.0.5300.18596,743,05627-Aug-200822:41x86
Crmsecurity.dll3.0.5300.1859770,57627-Aug-200822:43x86
Edit_article.aspxNot applicable6,92727-Aug-200805:12Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1859599,05627-Aug-200822:30x86
Microsoft.crm.application.components.core.dll3.0.5300.1859295,95227-Aug-200822:31x86
Microsoft.crm.application.components.platform.dll3.0.5300.1859410,64027-Aug-200822:31x86
Microsoft.crm.application.components.strings.dll3.0.5300.1859726,03227-Aug-200822:31x86
Microsoft.crm.application.components.ui.dll3.0.5300.1859222,22427-Aug-200822:30x86
Microsoft.crm.application.pages.dll3.0.5300.1859738,32027-Aug-200822:31x86
Microsoft.crm.dll3.0.5300.1859386,06427-Aug-200822:31x86
Microsoft.crm.managedinterop.dll3.0.5300.185982,96027-Aug-200822:31x86
Microsoft.crm.metadatahelper.dll3.0.5300.185982,96027-Aug-200822:31x86
Microsoft.crm.objectmodel.dll3.0.5300.1859324,62427-Aug-200822:31x86
Microsoft.crm.platform.server.dll3.0.5300.1859246,80027-Aug-200822:31x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200702:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42x86
Microsoft.crm.managedinterop.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable8,96627-Aug-200823:24Not applicable
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook .

Prerequisites

You must have the Microsoft Dynamics CRM 3.0 server installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB953906$\Spuninst folder.

MORE INFORMATION

This update also changes the following display names of the time zones in the Microsoft Dynamics CRM Web client and in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook:
Collapse this tableExpand this table
Original display nameUpdated display name
(GMT) Casablanca, Monrovia, Reykjavik(GMT) Casablanca
(GMT) Monrovia, Reykjavik
(GMT-03:00) Buenos Aires, Georgetown(GMT-03:00) Georgetown
(GMT-03:00) Buenos Aires
(GMT+05:00) Islamabad, Karachi, Tashkent(GMT+05:00) Islamabad, Karachi
(GMT+05:00) Tashkent
Additionally, this update contains the following daylight saving time changes:
  • Buenos Aires and Argentina
    Changes DST.
  • Iraq
    Removes DST.
  • Iran
    Reinstates DST.
  • Morocco
    Moves to DST
  • Pakistan
    Implements DST in 2008
  • Cairo
    Changes DST end date
  • Venezuela
    Adds Venezuela Standard Time as "(GMT -04:30) Caracas". No DST is implemented in Venezuela.
    Changes SA Western Standard Time from "(GMT -04:00) Caracas, La Paz" to "(GMT) -04:00) La Paz".

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 953906 - Last Review: February 24, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbfix kbexpertiseinter kbmbsmigrate kbqfe kbhotfixserver KB953906

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