Article ID: 954256 - Last Review: January 20, 2012 - Revision: 3.2

Error message when you schedule a service activity that involves equipment or a facility in Microsoft Dynamics CRM 4.0: "At least one recipient does not have an e-mail address or is marked as 'Do Not Allow' e-mail"

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SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 4.0:
  • You have a service-activity-based workflow rule that sends e-mail notifications to all service resources that are involved in a service activity.
  • You create a service activity.
  • You add equipment or a facility to the service activity as a service resource.
  • The equipment resource or the facility resource is associated with a valid e-mail address.
  • You schedule the service activity.
In this scenario, you receive the following error message:
At least one recipient does not have an e-mail address or is marked as 'Do Not Allow' e-mail.
However, you expect that an e-mail notification is sent to the equipment resource or to the facility resource when you schedule the service activity.

If the DevErrors parameter is enabled, you receive the following error message:
Crm Exception: Message: Object address not found on party or party is marked as non-emailable, ErrorCode: -2147218688
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM 4.0
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Keywords: 
kbfix kberrmsg kbmbsworkflow kbmbsemail kbexpertiseinter kbautohotfix kbmbsmigrate kbqfe kbhotfixserver KB954256
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