Error message when you schedule a service activity that involves equipment or a facility in Microsoft Dynamics CRM 4.0: "At least one recipient does not have an e-mail address or is marked as 'Do Not Allow' e-mail"

Consider the following scenario in Microsoft Dynamics CRM 4.0:

• You have a service-activity-based workflow rule that sends e-mail notifications to all service resources that are involved in a service activity.
• You create a service activity.
• You add equipment or a facility to the service activity as a service resource.
• The equipment resource or the facility resource is associated with a valid e-mail address.
• You schedule the service activity.

In this scenario, you receive the following error message:However, you expect that an e-mail notification is sent to the equipment resource or to the facility resource when you schedule the service activity.

If the DevErrors parameter is enabled, you receive the following error message:

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base: