You experience problems on a multiprocessor computer that is running Windows Server 2003, Windows Vista, or Windows Server 2008 when you resume the computer from hibernation

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Article ID: 954429 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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SYMPTOMS

Symptom 1


Consider the following scenario:
  • You are running Windows Server 2003, Windows Vista, or Windows Server 2008 on a computer that has a multi-core processor installed.
  • You put the computer on standby and then you resume the computer.
  • You put the computer on standby again and then you try to resume the computer.
In this scenario, the computer stops responding (hangs), and the monitor never turns on again.

Symptom 2

Consider the following scenario:
  • You have a computer that is running Windows Vista Service Pack 1 (SP1) or Windows Server 2008.
  • The computer has multiple processors installed.
  • You restart the computer.
In this scenario, the computer may stop responding at the Windows Start screen.


Symptom 3

Consider the following scenario:
  • You have a Host Bus Adapter (HBA) connected to disks.
  • You put the computer in hibernation and then resume it.
In this scenario, when the computer resumes, you receive one of the following Stop errors:
0x77 [KERNEL_STACK_INPAGE_ERROR]
0x7A [KERNEL_DATA_INPAGE_ERROR]
This occurs because the input/output Advanced Programmable Interrupt Controller (I/O APIC), which routes interrupts for the HBA, has all the INTI lines masked. Their vectors are initialized to 0xFF. So even when the HBA completes the INPAGE commands, the interrupt is never signaled.

Symptom 4

When you put a computer in hibernation and then resume it, you receive the following Stop error:
0x9F [DRIVER_POWER_STATE_FAILURE]
The driver on which you receive this Stop error may be indirectly waiting for some other driver for a lock. The other driver is waiting for an interrupt to be signaled. However, the interrupt will never be signaled because the I/O APIC that routes the interrupts has all INTI lines masked and all the vectors set to 0xFF.

Symptom 5

When you put a computer in hibernation and then resume it, the system will reboot after the resuming screen with no errors. After this the system will boot normally.

RESOLUTION

Windows Server 2003 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the following hotfix:
946331 A Windows Server 2003-based multiprocessor system stops responding when you resume the system from standby or from hibernation

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.3172109,56810-Jul-200811:00x86SP1
Halaacpi.dll5.2.3790.3172116,73610-Jul-200811:00x86SP1
Halacpi.dll5.2.3790.317282,94410-Jul-200810:59x86SP1
Halapic.dll5.2.3790.3172123,90410-Jul-200811:00x86SP1
Halmacpi.dll5.2.3790.3172118,27210-Jul-200811:00x86SP1
Halmps.dll5.2.3790.3172124,92810-Jul-200811:00x86SP1
Windows Server 2003 with Service Pack 2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.4331109,56810-Jul-200810:58x86SP2
Halaacpi.dll5.2.3790.4331118,27210-Jul-200810:58x86SP2
Halacpi.dll5.2.3790.433182,94410-Jul-200810:58x86SP2
Halapic.dll5.2.3790.4331125,44010-Jul-200810:58x86SP2
Halmacpi.dll5.2.3790.4331119,80810-Jul-200810:58x86SP2
Halmps.dll5.2.3790.4331126,46410-Jul-200815:04x86SP2
Windows Server 2003 with Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hal.dll5.2.3790.3172280,06410-Jul-200814:57x64
Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hal.dll5.2.3790.4331280,06410-Jul-200815:03x64

Windows Vista hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Halacpi.dll6.0.6000.20872137,27204-Jul-200810:21x86
Halmacpi.dll6.0.6000.20872163,38404-Jul-200810:21x86
Halacpi.dll6.0.6001.22216141,88004-Jul-200810:43x86
Halmacpi.dll6.0.6001.22216177,20804-Jul-200810:44x86
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hal.dll6.0.6000.20872272,44004-Jul-200812:16x64
Hal.dll6.0.6001.22216233,01604-Jul-200811:57x64

Windows Server 2008 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Halacpi.dll6.0.6000.20872137,27204-Jul-200810:21x86
Halmacpi.dll6.0.6000.20872163,38404-Jul-200810:21x86
Halacpi.dll6.0.6001.22216141,88004-Jul-200810:43x86
Halmacpi.dll6.0.6001.22216177,20804-Jul-200810:44x86
Windows Server 2008, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hal.dll6.0.6001.22216427,57604-Jul-200817:13IA-64
Windows Server 2008, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hal.dll6.0.6000.20872272,44004-Jul-200812:16x64
Hal.dll6.0.6001.22216233,01604-Jul-200811:57x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 954429 - Last Review: October 8, 2011 - Revision: 9.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003 Service Pack 1
  • Microsoft Windows Server 2003 Service Pack 2
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB954429

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