Article ID: 954433 - Last Review: January 20, 2012 - Revision: 2.3

You receive an error message or you cannot select the lookup value in the Advanced Find page in Microsoft Dynamics CRM 4.0

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SYMPTOMS

After you receive the result of a query in the Advanced Find page in Microsoft Dynamics CRM 4.0, one of the following problems occurs when you click Back to Query and then you try to select another value in a lookup type field:

You receive an error message that asks you to send an error report to Microsoft.
Nothing happens. However, you are unable to change the lookup value.

This problem occurs if you group search conditions by using either the Group AND operator or the Group OR operator.

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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