Article ID: 954549 - Last Review: February 12, 2009 - Revision: 3.0 Internet e-mail messages that contain dangerous or nonprintable characters in the Subject line are sent directly to the Microsoft Dynamics CRM forward mailbox when you use Microsoft Dynamics CRM 4.0 client for Outlook
SYMPTOMSConsider the following scenario. You use Microsoft Dynamics CRM 4.0 client for Outlook,
and you configure a Microsoft Dynamics CRM user to use a Microsoft Dynamics CRM
forward mailbox as an incoming e-mail profile. However, Internet
e-mail messages that contain dangerous or nonprintable
characters in the Subject field are sent directly
to the Microsoft Dynamics CRM forward mailbox.
In this scenario, the e-mail router stops working. And, the
e-mail router cannot process any further e-mail messages. RESOLUTIONThis problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256
(http://support.microsoft.com/kb/949256/
)
Microsoft Dynamics CRM 4.0 updates and hotfixes
WORKAROUNDTo work around this problem, you must manually
remove the e-mail messages that contain dangerous or nonprintable
characters from the Microsoft Dynamics CRM forward mailbox. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATIONFor more information about
software update terminology, click the following article number to view the
article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/LN/
)
Description of the standard terminology that is used to describe Microsoft software updates 887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards | Article Translations
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