Stop error message when you plug a USB storage device into the USB port of a Windows Vista SP1-based or Windows Server 2008-based computer: "Stop error code 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED)"

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Article ID: 954589 - View products that this article applies to.
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SYMPTOMS

When you plug a universal serial bus (USB) storage device into the USB port of a Windows Vista Service Pack 1 (SP1) or Windows Server 2008-based computer, the operating system may crash. Additionally, you may receive the following Stop error message:
Stop 0x0000007E (Parameter1, Parameter2, Parameter3, Parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Notes
  • The parameters in the Stop error message vary.
  • Not all "0x0000007E" Stop error messages are caused by this problem.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Classpnp.sys6.0.6001.18092127,54417-Jun-200803:46x86
Stortrace.mofNot Applicable17,93718-Sep-200621:31Not Applicable
Classpnp.sys6.0.6001.22204127,54417-Jun-200803:33x86
Stortrace.mofNot Applicable17,93718-Dec-200721:09Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Classpnp.sys6.0.6001.18092165,43217-Jun-200804:17x64
Stortrace.mofNot Applicable17,93718-Sep-200621:30Not Applicable
Classpnp.sys6.0.6001.22204165,43217-Jun-200804:07x64
Stortrace.mofNot Applicable17,93718-Dec-200721:10Not Applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Classpnp.sys6.0.6001.18092346,16817-Jun-200804:39IA-64
Stortrace.mofNot Applicable17,93703-Jan-200818:42Not Applicable
Classpnp.sys6.0.6001.22204346,16817-Jun-200803:54IA-64
Stortrace.mofNot Applicable17,93718-Dec-200721:09Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb954589_client_1_bf~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,348
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_client_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,367
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_client_bf~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,412
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_client~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,431
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc_0_bf~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,402
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,422
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc_bf~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,404
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,423
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server_0_bf~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,406
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,425
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server_bf~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,412
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,431
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv_0_bf~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,403
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,422
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv_bf~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,410
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameUpdate-bf.mum
File versionNot Applicable
File size3,006
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameX86_1dc1b6938c32bae145eb12a7fe651394_31bf3856ad364e35_6.0.6001.22204_none_db9a4e6e322728fe.manifest
File versionNot Applicable
File size696
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameX86_e8cabe6fda3201c2033c109f0cab8e06_31bf3856ad364e35_6.0.6001.18092_none_b995cdb092feefa0.manifest
File versionNot Applicable
File size696
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameX86_microsoft-windows-classpnp_31bf3856ad364e35_6.0.6001.18092_none_1523dfe3ac590369.manifest
File versionNot Applicable
File size4,355
Date (UTC)17-Jun-2008
Time (UTC)04:52
File nameX86_microsoft-windows-classpnp_31bf3856ad364e35_6.0.6001.22204_none_1610ce74c52bd78f.manifest
File versionNot Applicable
File size4,355
Date (UTC)17-Jun-2008
Time (UTC)04:10
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_162521c81f7aed483c414c90d14c6944_31bf3856ad364e35_6.0.6001.18092_none_2ea3fa17bdc1a380.manifest
File versionNot Applicable
File size700
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameAmd64_797cdafb2169fb17cd34739f2212cc36_31bf3856ad364e35_6.0.6001.22204_none_a8122bcd91358b22.manifest
File versionNot Applicable
File size700
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameAmd64_microsoft-windows-classpnp_31bf3856ad364e35_6.0.6001.18092_none_71427b6764b6749f.manifest
File versionNot Applicable
File size4,361
Date (UTC)17-Jun-2008
Time (UTC)06:31
File nameAmd64_microsoft-windows-classpnp_31bf3856ad364e35_6.0.6001.22204_none_722f69f87d8948c5.manifest
File versionNot Applicable
File size4,361
Date (UTC)17-Jun-2008
Time (UTC)06:32
File namePackage_for_kb954589_client_1_bf~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,356
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,375
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_client_bf~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,420
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_client~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,439
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc_0_bf~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,410
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc_bf~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,412
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,431
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server_0_bf~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,414
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,433
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server_bf~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,420
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,439
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv_0_bf~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,411
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv_bf~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,418
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,438
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameUpdate-bf.mum
File versionNot Applicable
File size3,028
Date (UTC)23-Jun-2008
Time (UTC)18:01
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_633fdc5222a593c77b4e3b34a43602fc_31bf3856ad364e35_6.0.6001.22204_none_24c7d0e0fde7e8a7.manifest
File versionNot Applicable
File size698
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameIa64_c825d6b6cf9780d8e42d327be77ada73_31bf3856ad364e35_6.0.6001.18092_none_90efdef1b2b03ff5.manifest
File versionNot Applicable
File size698
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameIa64_microsoft-windows-classpnp_31bf3856ad364e35_6.0.6001.18092_none_152583d9ac570c65.manifest
File versionNot Applicable
File size4,358
Date (UTC)17-Jun-2008
Time (UTC)06:33
File nameIa64_microsoft-windows-classpnp_31bf3856ad364e35_6.0.6001.22204_none_1612726ac529e08b.manifest
File versionNot Applicable
File size4,358
Date (UTC)17-Jun-2008
Time (UTC)05:55
File namePackage_for_kb954589_sc_0_bf~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,406
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,425
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc_bf~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,407
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_sc~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,427
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server_0_bf~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,410
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,429
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server_bf~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,415
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_server~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,435
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv_0_bf~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,407
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,426
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv_bf~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,414
Date (UTC)23-Jun-2008
Time (UTC)18:01
File namePackage_for_kb954589_winpesrv~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,434
Date (UTC)23-Jun-2008
Time (UTC)18:01
File nameUpdate-bf.mum
File versionNot Applicable
File size2,372
Date (UTC)23-Jun-2008
Time (UTC)18:01

Properties

Article ID: 954589 - Last Review: January 20, 2012 - Revision: 3.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB954589

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