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Event ID 31569 is logged after you install a management pack that includes reports on a System Center Operations Manager 2007 SP1 server or on a System Center Essentials 2007 SP1 server

Article ID: 954643 - View products that this article applies to.

Hotfix Download Available

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SYMPTOMS

Consider the following scenario:

You install a System Center Operations Manager management pack that includes reports on a Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1) server.
Or, you install a System Center Essentials management pack that includes reports on a Microsoft System Center Essentials 2007 SP1 server.

In this scenario, the reports do not appear as expected in the Reporting space of the Administration console. Additionally, you may receive the following events in the Operations Manager event log on the Root Management Server:

Event Type:	Error
Event Source:	Health Service Modules
Event Category:	Data Warehouse 
Event ID:	31569
Date:		m/dd/yyyy
Time:		hh:mm:ss PM
User:		N/A
Computer:	ComputerName
Description:
Report deployment process failed to request management pack list from Data Warehouse. The operation will be retried.
Exception 'SqlException': Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding. 

One or more workflows were affected by this.  

Workflow name: Microsoft.SystemCenter.DataWarehouse.Deployment.Report 
Instance name: xxxx
Instance ID: {253F160D-5DF8-9D70-5E3F-9A810C3320DB} 
Management group: ManagementGroupName

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RESOLUTION

Update Information

To resolve this problem, obtain the latest version of Microsoft System Center Operations Manager 2007. For more information, refer to this Microsoft Web site: http://www.microsoft.com/systemcenter/operationsmanager/en/us/how-to-buy.aspx

(http://www.microsoft.com/systemcenter/operationsmanager/en/us/how-to-buy.aspx)

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 SP1 or System Center Essentials 2007 SP1 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix installation instructions

You must apply this hotfix on each computer that hosts an Operations Manager Reporting Data Warehouse database. For more information about how to install this hotfix, see the ReadMeKB954643.rtf file. To obtain the ReadMeKB954643.rtf file, run the SystemCenterOperationsManager2007-SP1-KB953643-X86-X64-ENU.msi file, and define the installation path as requested during installation. By default, the installation files are extracted to the following location:

Drive:\Program Files\System Center Hotfix Utility\Q954643

Note Before you apply this hotfix, make sure that you back up the Reporting Data Warehouse database.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007 Service Pack 1

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File name	File version	File size	Date	Time	Platform
Managementpackinstall.sp.sql	Not Applicable	100,111	18-Jun-2008	09:26	Not Applicable

System Center Essentials 2007 Service Pack 1

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File name	File version	File size	Date	Time	Platform
Managementpackinstall.sp.sql	Not Applicable	100,111	18-Jun-2008	09:26	Not Applicable

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

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MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:

971410

(http://support.microsoft.com/kb/971410/ )

List of issues that are fixed in System Center Operations Manager 2007 R2

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