You cannot connect to the Internet after you install Internet Explorer 7 on some Sony computers that run Windows XP

Article translations Article translations
Article ID: 954646 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

After you upgrade to Windows Internet Explorer 7 on some Sony computers that have the VAIO Support Agent software installed, you might be unable to connect to the Internet or your computer might not respond when you try to connect to the Internet. You might also receive the following error message when you try to view a Web site:
Internet Explorer cannot display the webpage

CAUSE

The VAIO Support Agent software is preinstalled on some Sony VAIO computers. The VAIO Support Agent software might prevent Internet Explorer 7 from connecting to the Internet after the upgrade.

The component that prevents the Internet connection is the Server.vbs component.

RESOLUTION

Step 1 Determine whether you can view another Web page.

To determine whether you can connect to another Web page, follow these steps:
  1. Start Internet Explorer.
  2. In the Address box at the top of the browser window, type any of the following addresses:
If you do not receive a similar error message after you type one of these addresses in the Address box, contact the owner of the Web site where you see the problem. The site might be temporarily offline or it might be experiencing other issues.

If you receive the same error message, go to the next step.

Step 2 Disable the Server.vbs component to prevent it from loading.

To prevent the Server.vbs component from loading when you start your computer, follow these steps:
  1. Click Start, click Run, type msconfig in the Open box, and then click OK.
  2. Click the Startup tab.
  3. Locate the "SERVER.VBS" entry, and then click to clear the check box next to it. Click OK.
  4. Restart the computer.
To find additional information or to see whether there is an updated version of the VAIO Support Agent software, visit the Sony support site:
http://esupport.sony.com/

MORE INFORMATION

For more information about the "Internet Explorer cannot display the webpage" error message in Internet Explorer 7 , click the following article number to view the article in the Microsoft Knowledge Base:
926431 You receive an error message in Internet Explorer 7: "Internet Explorer cannot display the webpage"
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 954646 - Last Review: June 19, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbexpertiseinter kbexpertisebeginner kbexpertiseadvanced kbtshoot kbprb KB954646

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com