Article ID: 954646 - View products that this article applies to.
After you upgrade to Windows Internet Explorer 7 on some Sony computers that have the VAIO Support Agent software installed, you might be unable to connect to the Internet or your computer might not respond when you try to connect to the Internet. You might also receive the following error message when you try to view a Web site:
Internet Explorer cannot display the webpage
The VAIO Support Agent software is preinstalled on some Sony VAIO computers. The VAIO Support Agent software might prevent Internet Explorer 7 from connecting to the Internet after the upgrade.
The component that prevents the Internet connection is the Server.vbs component.
Step 1 Determine whether you can view another Web page.
To determine whether you can connect to another Web page, follow these steps:
If you receive the same error message, go to the next step.
Step 2 Disable the Server.vbs component to prevent it from loading.
To prevent the Server.vbs component from loading when you start your computer, follow these steps:
For more information about the "Internet Explorer cannot display the webpage" error message in Internet Explorer 7 , click the following article number to view the article in the Microsoft Knowledge Base:
926431The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
(http://support.microsoft.com/kb/926431/ )You receive an error message in Internet Explorer 7: "Internet Explorer cannot display the webpage"
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