Article ID: 954673 - Last Review: February 12, 2009 - Revision: 3.0

The e-mail message is not sent after you finish the Create Quick Campaign Wizard in Microsoft Dynamics CRM 4.0

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SYMPTOMS

In Microsoft Dynamics CRM 4.0, you run the Create Quick Campaign Wizard on some contacts or on some accounts that are not owned by the user who is logged on. You try to send an e-mail message by using the Create Quick Campaign Wizard. However, the e-mail message is not sent after you finish the Create Quick Campaign Wizard.

This problem occurs if the owner of the quick campaign does not have the "Send E-mail as Another User" permission on one of the assigned roles.

If you open the quick campaign and then click Contacts Excluded, you receive the following e-mail message:
The logged-on user does not have the appropriate security permissions to view these records or perform this specific action.
Additionally, the Reason Id column displays 0x80040220.

When this problem occurs, you receive the following error message in the Microsoft Dynamics CRM platform trace:
>Exception when trying to create record for BulkOperationid{981E6683-4B28-DD11-82C1-0003FF0A1ECD}, entityid {FD52C7BD-27C1-48A2-8657-0D3FAB00797E}, exception : Microsoft.Crm.BusinessEntities.CrmSecurityException: SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: c8fa0c9e-4b28-dd11-82c1-0003ff0a1ecd, OwningUser: fcbecb16-9022-dd11-82c1-0003ff0a1ecd and CallingUser: 6d5b9323-9022-dd11-82c1-0003ff0a1ecd

>Exception when trying to create record for BulkOperationid{5E1C19E3-813D-DD11-9F6D-00155D41D212}, entityid {DEBFC2F2-793C-DD11-9F6D-00155D41D212}, exception : Microsoft.Crm.BusinessEntities.CrmSecurityException: SecLib::CrmCheckPrivilege failed. Returned hr = -2147220960 on UserId: 1538a364-ee3b-dd11-9f6d-00155d41d212 and PrivilegeId: 6fd3eb4f-66e3-4587-b4ab-c064f03ad783

Where PrivilegeId 6fd3eb4f-66e3-4587-b4ab-c064f03ad783 is the prvSendAsUser privilege
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CAUSE

This problem occurs because Microsoft Dynamics CRM incorrectly checks the "Send E-mail as Another User" permission of the user who owns the accounts or the contacts. However, Microsoft Dynamics CRM should check the "Send E-mail as Another User" permission of the user who creates the quick campaign.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM 4.0
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Keywords: 
kbmbsmarketing kbmbsemail kbexpertiseinter kbfix kberrmsg kbautohotfix kbmbsmigrate kbqfe kbhotfixserver KB954673
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