Microsoft Outlook stops responding when you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 4.0 client for Outlook

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SYMPTOMS

When you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, Microsoft Outlook stops responding. This problem occurs if you process many e-mail messages at the same time. For example, Outlook may stop responding if you open or close 20 e-mail messages at the same time.

Additionally, an error message is logged in the Application log that resembles the following error message:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: Date
Time: Time
User: User_Name
Computer: Computer_Name
Description: Faulting application outlook.exe, version 12.0.6023.5000, stamp 46574050, faulting module outlook.exe, version 12.0.6023.5000, stamp 46574050, debug? 0, fault address 0x0001386a.

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

You can use the Windbg tool, the ADPlus tool, or the Debug Diagnostics tool to capture a crash dump file from the Outlook.exe file. The crash dump file may contain information that resembles the following:

14bcffac 2fd97811
crmaddin!CMailItemInspectorWrapper::HrRetrieveAndSetRegardingIdInOutlook+0x10c
14bcffb4 7c80b683
crmaddin!CMailItemInspectorWrapper::UpdateRegardingObjectCallback+0xe

For more information about how to capture a crash dump file, click the following article numbers to view the articles in the Microsoft Knowledge Base:

931370 (http://support.microsoft.com/kb/931370/ ) The Debug Diagnostic 1.1 tool is now available

286350 (http://support.microsoft.com/kb/286350/ ) How to use ADPlus to troubleshoot "hangs" and "crashes"

For more information about how to optimize the Microsoft Exchange Server performance to improve the Microsoft CRM Outlook client performance together with Microsoft Exchange Server, click the following article number to view the article in the Microsoft Knowledge Base:

948496 (http://support.microsoft.com/kb/948496/ ) An update to turn off default SNP features is available for Windows Server 2003-based and Small Business Server 2003-based computers

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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