Error message when you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0: "System.ArgumentOutOfRangeException: Index was out of range"

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Article ID: 954813 - View products that this article applies to.
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SYMPTOMS

When you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0, you receive the following error message:
System.ArgumentOutOfRangeException: Index was out of range.
This problem occurs if an ampersand (&) is in the subject of an activity that was created in a sales process or in a workflow rule.

Additionally, you receive the following error messages:
Platform Error
=====================================
Time| Error| Exception while upgrading workflow: Name:Emergence Sales Process ProcessId:{b86d319b-1bd2-4689-92cc-4a5c28f8559e}System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.

User Error
=====================================
Time| Error| Exception while upgrading workflow: Name:Emergence Sales Process ProcessId:{b86d319b-1bd2-4689-92cc-4a5c28f8559e}System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.

RESOLUTION

Update information

A setup update is available from Microsoft. When you install Microsoft Dynamics CRM 4.0, or when you upgrade to Microsoft Dynamics CRM 4.0, you can check for setup updates. If you select the option to check for setup updates, the application downloads any new setup updates and applies the setup updates to the installation while the setup process is running.

Installation information

To obtain this fix, use the Update Installation Files option during Microsoft Dynamics CRM 4.0 setup. For more information about how to use the Update Installation Files option or how to manually download the setup update, click the following article number to view the article in the Microsoft Knowledge Base:
948917 How to obtain the setup updates for Microsoft Dynamics CRM 4.0

Prerequisites

No prerequisites are required.

Removal information

The setup update cannot be removed.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 954813 - Last Review: January 30, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kberrmsg kbmbsupgrade kbsurveynew kbmbsmigrate kbqfe kbexpertiseinter KB954813

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