A custom event report does not display events that are generated by the generic CSV text log collection rules when Parameter 1 to Parameter 20 is included in the Report Field criteria in System Center Operations Manager 2007 Service Pack 1 (SP1)

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Article ID: 954823 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • In the System Center Operations Manager 2007 Service Pack 1 (SP1) operations console, you collect events by using one or more generic CSV text log collection rules.
  • You click Custom Event under Microsoft Generic Report Library to generate a custom event report.
  • The Report Field criteria includes a parameter between 1 and 20, such as Parameter 1.
In this scenario, the report does not display data that matches the filter rule. If you remove the parameters from the Report Field criteria, the report correctly displays the data.

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have System Center Operations Manager 2007 Service Pack 1 installed to apply this hotfix.

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace a previously released hotfix.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
System.applicationlog.library.mp6.0.6278.47242,74411-Sep-200803:58Not Applicable
To resolve the issue, install hotfix 954823. When you install this hotfix, parameters that are collected after the installation of the hotfix can be displayed. This is limited to parameters 1 through 20.

Note Although the generic CSV text log collection rules may be configured to collect up to 30 parameters, only the first 20 may be displayed in the Custom Event report. This is a known limitation.

This hotfix contains an updated management pack library that must be imported from an Operations Manager operations console.

To extract the hotfix files that are contained in this hotfix, follow these steps:
  1. Copy the SystemCenterOperationsManager2007-SP1-KB954823-X86-X64-ENU.MSI file to either a local folder or to an available network shared folder.
  2. Run the SystemCenterOperationsManager2007-SP1-KB954823-X86-X64-ENU.MSI file locally on each computer that meets the predefined criteria.

    Note The installation path is typically the following path:
    Program Files\System Center Hotfix Utility
    Note You can run the SystemCenterOperationsManager2007-SP1-KB954823-X86-X64-ENU.MSI file from either Windows Explorer or from a command prompt.
This hotfix contains the following updated management pack:
System.ApplicationLog.Library.mp
This management pack must be imported into Operations Manager. It is located in the System Center Hotfix Utility folder.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 954823 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB954823

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