You cannot add a user from a parent domain to Microsoft Dynamics CRM 4.0

When you try to add a user from the parent domain in an Active Directory parent child domain structure to Microsoft Dynamics CRM 4.0, you cannot add the user to Microsoft Dynamics CRM.

This problem occurs if the domain in which Microsoft Dynamics CRM belongs does not contain a global catalog domain controller.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base: