Error message when you try to go offline in the Microsoft Dynamics CRM 4.0 client for Outlook: "Failed move data for entity 'Saved View' during action Insert, countRows=13"

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SYMPTOMS

When you try to go offline in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, you receive the following error message:

Failed move data for entity 'Saved View' during action Insert, countRows=13. Contact your Microsoft Dynamics CRM administrator for assistance and try going offline again.

This problem occurs if the Microsoft Dynamics CRM 4.0 client for Outlook is configured for an organization that is not the default organization.

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This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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APPLIES TO

Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM for Microsoft Office Outlook
Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access, when used with: