Article ID: 955055 - Last Review: February 12, 2009 - Revision: 2.0

Error message when you open a Mail Merge document in Microsoft Dynamics CRM 4.0: "Mail_Merge_[Number][1] is a mail merge main document. Word cannot find its data source"

Hotfix download is availableHotfix Download Available
View and request hotfix downloads
Expand all | Collapse all

SYMPTOMS

When you open a Mail Merge document within a fully updated Microsoft Office Word 2007 installation in Microsoft Dynamics CRM 4.0, you receive the following error message:
Mail_Merge_<Number>[1] is a mail merge main document. Word cannot find its data source.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kberrmsg kbfix kbexpertiseinter kbautohotfix kbmbsmigrate kbqfe kbhotfixserver KB955055
 

Article Translations

 

Related Support Centers