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The "Mail Merge" function in Microsoft Dynamics CRM 4.0 transfers special characters incorrectly to Microsoft WordArticle ID: 955056 - View products that this article applies to. SYMPTOMSYou create a mail merge template that contains special characters by using Microsoft Word. When you use the "Mail Merge" function and you select this template in Microsoft Dynamics CRM 4.0, these special characters are transferred incorrectly to Microsoft Word. RESOLUTIONThis problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256
(http://support.microsoft.com/kb/949256/
)
Microsoft Dynamics CRM 4.0 updates and hotfixes
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/LN/
)
Description of the standard terminology that is used to describe Microsoft software updates887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standardsPropertiesArticle ID: 955056 - Last Review: January 20, 2012 - Revision: 3.3
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