You receive an error message when you try to install an Easy Assist session while you are running Windows in safe mode with networking

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Article ID: 955080 - View products that this article applies to.
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SYMPTOMS

You are trying to install and join a Microsoft Easy Assist session with help from a Support Professional. However, if you do this while you are running Windows in safe mode with networking, you receive the following error message:
This installation is forbidden by system policy. Contact your system administrator.
Note Easy Assist is a support feature of Microsoft Office Live Meeting.

CAUSE

This issue occurs in all versions of Windows. The Windows operating system does not support the installation of any software while the computer is in safe mode.

WORKAROUND

To work around this issue, download the Easy Assist Safe Mode Installation package to your computer.

The following file is available for download from the Microsoft Download Center:

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Download
Download the Easy Assist Safe Mode Installation package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

To install the package and join an Easy Assist session, follow these steps:
  1. Double-click EasyAssist-SafeModePackage.exe to start the extraction process.
  2. Choose a location on your computer to extract the required files. For example, create a new folder on your desktop that is named "EasyAssist," and then extract the files to this folder.
  3. After the files have been extracted, locate and then double-click the SupportConsole.exe. file.
  4. Enter your information and the meeting details for the Easy Assist session. (The Support Professional can give you the Session ID, Entry Code, and Location information.)
  5. Click Join to join the session.

Properties

Article ID: 955080 - Last Review: December 2, 2011 - Revision: 6.0
APPLIES TO
  • Microsoft Office Live Meeting 2005
  • Microsoft Office Live Meeting 2007
Keywords: 
kbexpertisebeginner kberrmsg kbprb vkbportal230 vkbportal107 vkbportal238 KB955080

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