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Error message in the Whale Communications IAG 3.6 Event Monitor or the Microsoft IAG 2007 Event Monitor: "Access denied (unknown server)"
Article ID: 955089 - View products that this article applies to.
When you review the Whale Communications Intelligent Application Gateway (IAG) 3.6 Event Monitor security messages or the Microsoft IAG 2007 Event Monitor security messages, you may find the following error message:
Unauthorized access in application "ApplicationName". Application Server IP/FQDN:Port; Error: Access denied (unknown server); Trunk:trunkname; Secure=1; Session ID: GUID.
This issue occurs when the requested server is defined incorrectly in the IAG configuration console.
To resolve this issue, verify the Web server configurations of the Application in the IAG configuration console. To do this, follow these steps: