How to back up the Intelligent Application Gateway (IAG) configuration

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Article ID: 955093 - View products that this article applies to.
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INTRODUCTION

This article describes how to completely back up the Intelligent Application Gateway (IAG) configuration.

MORE INFORMATION

To back up the IAG configuration, follow these steps:
  1. Create a CAB file of the existing IAG configuration. To do this, follow these steps:
    1. Click Start, click Run, type cmd, and then click OK.
    2. At the command prompt, type the following command, and then press ENTER:
      whlbackup -b
    Note The following file is created when you run the whlbackup -b command:
    whlbackup.hostname.cab
    This backup file is stored in the \Whale-Com\e-Gap\backup folder. If the backup folder does not exist, it is created the first time that you run the whlbackup command.
  2. Export a copy of the passphrase encryption key. To do this, follow these steps:
    1. Click Start, click Run, type cmd, and then click OK.
    2. At the command prompt, type the following command, and then press ENTER:
      ExportKeys.exe Drive:\path\keyfile.sec
  3. Export a copy of the SSL certificates by using the Certificates MMC snap-in. To do this, follow these steps:
    1. Click Start, click Run, type MMC, and then click OK.
    2. On the File menu, click Add/Remove Snap-in.
    3. In the Add/Remove Snap-in dialog box, click Add.
    4. Click Certificates, and then click Add.
    5. In the Certificates snap-in dialog box, click Computer account, and then click Next.
    6. In the Select Computer dialog box, click Local computer: (the computer this console is running on), and then click Finish.
    7. Click Close, and then click OK.
    8. Expand Certificates (Local Computer), expand Personal, and then click Certificates.
    9. Right-click each certificate that you want to export, and point to All Tasks.
    10. Click Export, and then follow the instructions to export the certificate to file.
    Note If a non-custom update IAG configuration file is customized, it may be over-written when you upgrade the IAG software. In this case, you can either back up the modified file or keep a periodic snapshot of your Whale-Com directory. You can use third-party backup software to do this, or you can copy the Whale-Com directory to another storage device.
  4. Back up the Whale-Com directory. To do this, follow these steps:
    1. Stop the Whale Log Server service, and confirm that the dependent services are stopped. The following services depend on the Whale Log Server service:
      • Whale e-Gap Manager
      • Whale File Sharing Service
      • World Wide Web Publishing Server
      • Whale SessionMgr
      • Whale UserMgr
      • Whale MonitorMgr
    2. Copy the Whale-Com directory structure to another storage device.
    3. Start the IAG Manager Service.
    4. Start the Whale File Sharing Service.
    5. Verify that the following IAG services are running:
      • Whale e-Gap Manager
      • Whale File Sharing Service
      • Whale Log Server
      • World Wide Web Publishing Server
      • Whale SessionMgr
      • Whale UserMgr
      • Whale MonitorMgr

Properties

Article ID: 955093 - Last Review: July 9, 2008 - Revision: 1.0
APPLIES TO
  • Intelligent Application Gateway 2007
  • Whale Communications Intelligent Application Gateway 3.6
Keywords: 
kbexpertiseadvanced kbhowto KB955093

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