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The SMS_Executive service process may crash when the System Center Configuration Manager 2007 SP1 Hierarchy Manager handles the site control (.ct2) file from child sites that are running the RTM version of Configuration Manager 2007
Article ID: 955114 - View products that this article applies to.
Consider the following scenario:
This problem occurs because the Hierarchy Manager (Hman.dll) encounters an exception when the SMS_AMT_PROXY_COMPONENT information is missing from the site control file. The site control files from sites that have the RTM version of System Center Configuration Manager 2007 installed do not include the SMS_AMT_PROXY_COMPONENT information.
Note The Hierarchy Manager is expected to add this information to the log file and to continue to handle site control files.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
(http://support.microsoft.com/kb/971348/ )List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesTo apply this hotfix, you must have System Center Configuration Manager 2007 Service Pack 1 installed.
Restart requirementYou do not have to restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates