The SMS_Executive service process may crash when the System Center Configuration Manager 2007 SP1 Hierarchy Manager handles the site control (.ct2) file from child sites that are running the RTM version of Configuration Manager 2007

Consider the following scenario:

• You have Microsoft System Center Configuration Manager 2007 Service Pack 1 (SP1) installed on a System Center Configuration Manager 2007 site server.
• The RTM version of System Center Configuration Manager 2007 is running on child sites.

In this scenario, the SMS_Executive service (Smsexec.exe) process may crash when the Hierarchy Manager handles the site control (.ct2) files from the child sites. Specifically, the SMS_Executive service process crashes when it tries to process a .ct2 file that is missing the SMS_AMT_PROXY_COMPONENT information.

This problem occurs because the Hierarchy Manager (Hman.dll) encounters an exception when the SMS_AMT_PROXY_COMPONENT information is missing from the site control file. The site control files from sites that have the RTM version of System Center Configuration Manager 2007 installed do not include the SMS_AMT_PROXY_COMPONENT information.

Note The Hierarchy Manager is expected to add this information to the log file and to continue to handle site control files.

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140 (http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140)
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 Service Pack 1 installed.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: