Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
The SMS_Executive service process (Smsexec.exe) in System Center Configuration Manager 2007 may crash if you have Intel AMT-related software installed
Article ID: 955126 - View products that this article applies to.
If you have Intel Active Management Technology (Intel AMT)-related software installed on a computer that is running System Center Configuration Manager 2007, the SMS_Executive service process (Smsexec.exe) may crash.
This problem may occur if you have a version of Intel AMT that is earlier than version 2.5 installed. The Amtopmgr.dll module does not correctly translate packages from AMT firmware that is earlier than version 2.5.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
(http://support.microsoft.com/kb/971348/ )List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
A major barrier to IT efficiency is lowered by Intel Active Management Technology (Intel AMT). Intel AMT is available on systems that use Intel Centrino processors with vPro technology, or on systems that use Intel Core2 processors with vPro technology.
By using built-in platform capabilities and popular third-party management and security applications, Intel AMT lets IT personnel better discover, protect, and fix their networked computing assets.
Intel AMT requires the computer system to have an Intel AMT-enabled chipset, network hardware and software, connection to a power source, and a corporate network connection. Setup requires configuration by the purchaser. Setup may also require one or more of the following:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates