Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You experience issues in the original release of System Center Configuration Manager 2007 after you upgrade some site databases to SQL Server 2008
Article ID: 955229 - View products that this article applies to.
Consider the following scenario:
You cannot view the site status by clicking the Site System Status node in the Configuration Manager console. Additionally, an error message that resembles the following is logged in the Sitestat.log file:
---->: SQL Server Version for SMS ACCESS is 10.0.101 SMS_SITE_SYSTEM_STATUS_SUMMARIZER <date & time> 5380 (0x1504)
Error: The SQL Version returned is not a supported SQL version. : The operation completed successfully. SMS_SITE_SYSTEM_STATUS_SUMMARIZER <date & time> 5380 (0x1504)
---->: We'll try again in 60 seconds. SMS_SITE_SYSTEM_STATUS_SUMMARIZER <date & time> 5380 (0x1504)
The Configuration Manager console exits unexpectedly (crashes) when you click and then update the following node:
Site Database\Computer Management\Operating System Deployment\DriversAdditionally, an entry that resembles the following may be logged in the Smsprov.log file:
Some changes were introduced in SQL Server 2008 that are not managed by the original release of System Center Configuration Manager 2007. Therefore, you may experience the issues that are described in the "Symptoms" section.
To resolve these issues, apply this hotfix before you upgrade the site databases to SQL Server 2008. You must apply this hotfix on the following servers:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix has been replaced by the hotfix 970170. To resolve this problem, you can install hotfix 970170. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/970170/ )You encounter problems after you apply hotfix 955229 on System Center Configuration Manager 2007 site servers
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Configuration Manager 2007, x86-based version
Collapse this tableExpand this table
System Center Configuration Manager 2007, x64-based version
Collapse this tableExpand this table
Recommended installation sequenceNote SQL Server 2008 is not supported during the installation of a System Center Configuration Manager 2007 site. To use SQL Server 2008, you must first use SQL Server 2005 to deploy your site, and then you can upgrade SQL Server 2005 to SQL Server 2008.
To use SQL Server 2008 for site database implementation in the original release of Configuration Manager 2007, we recommend that you follow these steps during deployment:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about similar issues that occur in System Center Configuration Manager 2007 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
955262For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/955262/ )You receive an error message when you click and update the Drivers node in the Configuration Manager console of a Configuration Manager 2007 Service Pack 1 site that uses SQL Server 2008 for the site database
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates