Article ID: 955234 - Last Review: January 20, 2012 - Revision: 3.2

The changes that you made in offline mode are lost when you go online in the Microsoft Dynamics CRM 4.0 client for Outlook

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SYMPTOMS

When you go online in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, the changes that you made for a quote, for an order, or for an invoice in the offline mode are lost.

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This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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