The CPU utilization spikes every twenty-five seconds for one or more syncmonitor.exe processes on a computer that has Whale Communications IAG 3.6 or Microsoft IAG 2007 installed

You open Task Manager on a computer that has Whale Communications Intelligent Application Gateway (IAG) 3.6 or Microsoft IAG 2007 installed. Then, you notice that the CPU utilization spikes every twenty-five seconds for one or more syncmonitor.exe processes.

Use one of the following methods, as appropriate for your situation.

Method 1

To prevent the syncmonitor.exe process from using CPU needlessly, make sure that you log off from the e-Gap Internal Server when you have finished with using the IAG server.

Method 2

Remove the e-Gap SyncMonitor from Windows Startup, and only run the e-Gap SyncMonitor when it is necessary. To do this, follow these steps:

1. Click Start, click Run, type msconfig, and then click OK.
2. On the Startup tab, clear the e-Gap SyncMonitor check box, and then click OK.
3. Click Restart to restart the computer, or click Exit Without Restart to restart the computer later.

The syncmonitor.exe process presents the user who is currently logged in with a visual representation of the system sync status. By design, the syncmonitor.exe opens the Drive:\Whale-com\e-Gap\common\conf\filename.egf file. This .egf file is the encrypted configuration file that the Configuration tool writes and saves. When the sync monitor process opens the file, the file must be decrypted. This decryption process is CPU intensive.

Two other factors can also contribute to the percentage of CPU utilization in the spike. As more applications are added to the Configuration, the .egf file size increases. It is not unusual to see an .egf file size that is hundreds of kilobytes or more. Also, the syncmonitor.exe process is in Windows Startup. This means that there is one syncmonitor.exe process that runs for each user who is logged in. There is a potential for three syncmonitor.exe processes, one process for console connection and two processes for Remote Desktop connections.