A synchronization problem may occur after you restore a .cab file on an Intelligent Application Gateway server

Article ID: 955271 - View products that this article applies to.
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SYMPTOMS

A synchronization problem may occur after you restore a .cab file on a Microsoft Intelligent Application Gateway (IAG) 3.6 server or on an IAG 3.1 server.
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CAUSE

The appliance cannot synchronize the data if the .cab file was not created by using the same encryption key that was used to install the IAG software.
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RESOLUTION

To resolve this issue, follow these steps:
  1. Restore the .cab file.
  2. Activate the configuration, and then verify that the Whale e-Gap Manager Service is running on the internal server.
  3. Restart the Whale e-Gap Manager Service on the external server.
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Properties

Article ID: 955271 - Last Review: July 11, 2008 - Revision: 1.0
APPLIES TO
  • Whale Communications Intelligent Application Gateway 3.6
  • Whale Communications Intelligent Application Gateway 3.1
  • Intelligent Application Gateway 2007
Keywords: 
kbprb kbexpertiseinter kbtshoot KB955271
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