A synchronization problem may occur after you restore a .cab file on an Intelligent Application Gateway server

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SYMPTOMS

A synchronization problem may occur after you restore a .cab file on a Microsoft Intelligent Application Gateway (IAG) 3.6 server or on an IAG 3.1 server.

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CAUSE

The appliance cannot synchronize the data if the .cab file was not created by using the same encryption key that was used to install the IAG software.

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RESOLUTION

To resolve this issue, follow these steps:

Restore the .cab file.
Activate the configuration, and then verify that the Whale e-Gap Manager Service is running on the internal server.
Restart the Whale e-Gap Manager Service on the external server.

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