How to increase the time-out value of a login session in Whale Communications Intelligent Application Gateway (IAG) 3.6 or in IAG 2007

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INTRODUCTION

This article describes how to increase the time-out value of a login session in Whale Communications Intelligent Application Gateway (IAG) 3.6 or in IAG 2007.

When a Get command to the Login.asp Web page is made in IAG, a client has 120 seconds to post credentials to the Validate.asp page. If the time-out value is exceeded, the client is redirected to the Internal.asp page. This Internal.asp page then displays an instance of error code 116 that resembles the following:

The login process could not be completed. The page was accessed from an unauthorized URL.

When you want to increase the time-out value of the login session to a longer interval, you may discover that the time-out value is not configurable in the Whale Communications IAG configuration tool. However, you can increase the time-out value of the sessionTimeout parameter in the LoginTimeout.js file. This file is located in the following directory:

von/InternalSite/scripts

By default, the value of the sessionTimeout parameter is 120000 milliseconds (two minutes). Therefore, you must increase the value to more than 120000 to extend the login session.

Note If you try to set the time-out value of the sessionTimeout parameter to more than 240000 milliseconds (four minutes), this method does not work because the time-out value is limited to a maximum of four minutes. This limitation is enforced by a filter on the server side, and this filter will break the login session after four minutes to prevent unauthenticated sessions from being established and from accumulating. If endpoint detection s not enabled, the login time will be increased to four minutes.