How to customize the internal site error messages in Intelligent Application Gateway (IAG) 3.6 or in IAG 2007

This article describes how to customize the internal site error messages in Microsoft Intelligent Application Gateway (IAG) 3.6 or in IAG 2007.

To customize the error message text that users receive, follow these steps:

1. Copy the \Whale-Com\e-Gap\von\InternalSite\inc\InternalError.inc file, and then save it as the following file:
   \Whale-Com\e-Gap\von\InternalSite\inc\CustomUpdate\ Trunk name1InternalError.inc
   Note Trunk name is a placeholder for the trunk name that is listed in in the IAG Configuration console. 1 represents an HTTPS Connection, and 0 represents an HTTP Connection. For example, "owa1" represents a trunk that is named "owa" and that is set under HTTPS Connections in the IAG Configuration console.
2. Change the error message text in the GetString function of the case statement.
   
   Notes
   • The InternalError.inc file is sensitive to carriage returns in the case statements. Double-check for incorrect carriage returns if you receive the following error on the Web client after you edit the case statement:
     Microsoft VBScript compilation error "800a0409" Unterminated String Constant /InternalSite/inc/include.inc line <number>
   • No activation is required after you make changes.