Article ID: 955308 - View products that this article applies to.
When you try to install Microsoft Intelligent Application Gateway (IAG) Client Components, you receive the following error message:
Whale client components could not run on this computer, since the components configuration signature could not be verified. Your user experience while using the portal may vary, depending on your organization’s security policies.
To resolve this problem, use the following methods in the order in which they appear:
Method 1: Verify the detection scriptVerify that the detection script is correct. If you use a custom detection script, verify that the custom detection script is correct. If you use the default detection script, verify that the WhaleDetection.vbs file was not recently modified. The WhaleDetection.vbs file is located in the following folder:
e-Gap\von\InternalSiteNote The placeholder e-Gap represents the location in which IAG is installed.
If the default detection script was recently updated, restore the script file from a recent backup or from an IAG server that hosts the correct detection script.
Method 2: Verify the SSL certificatesVerify that the client computer has the correct SSL certificates installed in the Trusted Root Certification Authorities list. To do this, follow these steps:
Contact us for more help
Connect with Answer Desk for expert help.